You will be part of our Contract Logistics team, adding your expertise + skills to the delivery of Customer Excellence.

Your Role

Your primary objective will be to provide an outstanding level of service by managing customer needs, completing all required tasks effectively + efficiently, ensuring that all supply chain process are seamless. You will do this by working with a variety of internal + external stakeholders while focusing on the following key objectives. • To respond to customer requests in a timely quickly, identifying + solving issues, complaints or disputes in a professional manner. • To manage + process received orders in the system, handing them over to the warehouse operations team for completion. • To communicate with customers regarding the order status or when issues arise. • To prepare + sort documents such as cycle count reports, invoices; identifying + interpreting data for system entry. • To coordinate with customer to submit billing as per agreed timeframes along with required supporting documents, monitor + follow up any discrepancies in original tax invoices, escalating as necessary. • To identify + implement solutions aimed at continuous improvements within the customer portfolio (e.g. data quality, turnaround times, + customer satisfaction). • To ensure compliance with all customer contractual obligations on the part of the company.

Your Responsibilities

WHAT WILL IT BE LIKE TO WORK IN THE CONTRACT LOGISTICS CUSTOMER SERVICE TEAM?

We want to be the best company to work for + with. You will play a key role in our drive towards customer excellence. Your day begins with receiving inbound + outbound customer requests. Then communicate + coordinate with your operation colleagues to ensure that we deliver as promised. Staying one step ahead of any potential issues will be key. Much of your day will be focused on problem solving around order management, ensuring complete delivery of orders. You will be steadfast in ensuring your activities are fully compliant with all licenses, QSHE, dangerous goods requirements, both internal + external. Most of your time will be spent in the warehouse, bringing the plan to life + alerting your supervisor or manager if there is a need for any re-planning.

Your Skills and Experiences

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.