Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Island Medical Group Bethpage has an immediate opening for a friendly, patient focused and detailed oriented Senior Patient Care Coordinator to join our team. Senior Patient Care Coordinator is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals.

Schedule: Monday through Friday a 37.5-hour work week, between the hours of 8:30 am to 4:30 pm. The schedule will be determined by the supervisor upon hire.

Location: 4045 Hempstead Turnpike, Third Floor, Bethpage, NY 11714

Primary Responsibilities:

• Greets patients, family members and guests with a friendly smile

• Assists patients with signing in and completing registration

• Organizing workflow and ensuring that employees understand their duties or delegated tasks

• Monitoring employee productivity and providing constructive feedback and coaching

• Monitoring workflow

• Training new hires

• Creating and managing team schedules

• Identifying and applying career advancement opportunities

• Helping employees resolve issues and disputes

• Enters and scans patient’s demographic and insurance information into Epic

• Verifies insurance eligibility and benefit information; informs patients of insurance benefits

• Collects co-payments and patient balances

• Answers incoming phone calls in a courteous and prompt manner; directs calls and takes messages

• Assists physician and clinical staff by coordinating follow up care for patients; schedules referral appointments for patients and obtains authorization for diagnostic testing

• Handle resolution/inquiries from members and/or clinical team

• Assist with onboarding new employees

• Responsible in managing daily schedule

• Responsible for EPIC superuser status

• Ability to support all staff and leadership in their roles

• Ability to de-escalate and resolve patient complaints

• Provide guidance / consultation to other team members

• Educate the team on the continuum of integrated care

• Performs all other related duties as assigned

What are the reasons to consider working for UnitedHealth Group? Put it all together – competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays

• Medical Plan options along with participation in a Health Spending Account or a Health Saving account

• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage

• 401(k) Savings Plan, Employee Stock Purchase Plan

• Education Reimbursement

• Employee Discounts

• Employee Assistance Program

• Employee Referral Bonus Program

• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

• More information can be downloaded at: http://uhg.hr/uhgbenefits

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher)

• 5+ years of customer service experience or healthcare related experience

• Intermediate proficiency in Microsoft Office (Outlook, Word, etc.)

• Ability to travel 10% to cover other offices if needed

Preferred Qualifications:

• Epic experience

• Knowledge of insurance carriers and managed care plans

• Knowledge of medical terminology

• 1+ years of experience working in medical front office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records

Soft Skills:

• Ability to work independently and as a team, and maintain good judgment and accountability

• Demonstrated ability to work well with health care providers

• Strong organizational and time management skills

• Ability to multi-task and prioritize tasks to meet all deadlines

• Ability to work well under pressure in a fast-paced environment

• Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

New York Residents Only: The hourly range for New York residents is $19.47 to $38.08 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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