As an Individual Markets Inforce Life and Disability Insurance Relationship Manager, you are at the heart of the business responsible for handling financial and non-financial transactions and policy changes in compliance with regulatory and business requirements. As a member of our CARE Team, you are a part of a dynamic group focused on achieving team goals and identifying ways to improve the consumer experience. As a Relationship Manager, you’re a primary contact to our consumers including agency office staff members, agents, elite agents, and policyholders. You’ll be skilled to triage escalations and complex requests; identify, analyze, and remedy system and process issues; and serve as a subject matter expert and leverage knowledge of products and processes to solve complex problems to deliver an exceptional service experience.

The ideal candidate will be highly motivated and empowered to take ownership and accountability for each consumer interaction and knowledgeable on Inforce requests, requirements and processes including payments, policy changes and disbursements for multiple lines of business, and with understanding operational and fraud controls and their importance in mitigating risk and achieving business goals. It’s paramount that you can show empathy and put the customer first when handling work, be a leader to colleagues, contribute new ideas for positive change, and desire to stretch to build the skills needed for further job advancement and career plans.

You are

• A positive role model highly focused on the consumer and a strong collaborator and leader with colleagues

• An independent decision-maker able to utilize resources and use logic to solve problems quickly with minimal leadership assistance

• Confident and skilled to control escalations; a shrewd communicator who can provide focused, constructive, candid updates and feedback.

• Motivated and inspired to do whatever it takes to positively impact our consumers’ lives and foster their well-being

• Very organized with a strong attention to detail across a variety of tasks

• Comfortable challenging status quo and offering new ideas and solutions

• Able to demonstrate ownership and follow through when reviewing workflows, exceptions, and anomalies and able to identify patterns and trends and offer proactive and practical solutions

• Highly focused on your own development and success, willing to accept stretch assignments, and create meaningful development and career plans based on your skill development needs

You have

• 2+ years’ experience in financial service industry and high touch customer service operation

• Proficiency in knowing a variety of business processes across product lines

• Skill for a consumer-centric mindset; you know what it takes to deliver exceptional Wow experiences

• Exceptional and proactive written and verbal communication skills

• Proficient communication with consumers via various ways (e.g., email, phone, chat)

• Excellent organizational skills and attention to detail across a variety of assignments

• Strong proficiency in Outlook, Microsoft Word, and creating Excel spreadsheets and PowerPoint presentations preferred.

Location

The primary location for this position is our Bethlehem, PA or Pittsfield, MA office location with 3 days a week onsite required.

Salary Range:

$57,810.00 - $86,715.00

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

Our Promise

At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

Inspire Well-Being

As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at www.guardianlife.com/careers/corporate/benefits . Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.

Equal Employment Opportunity

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

Accommodations

Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact applicant_accommodation@glic.com .

Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.

Every day, Guardian helps our 29 million customers realize their dreams through a range of insurance and financial products and services. Our Purpose, to inspire well-being, guides our dedication to the colleagues, consumers, and communities we serve. We know that people count, and we go above and beyond to prepare them for the life they want to live, focusing on their overall well-being — mind, body, and wallet. As one of the largest mutual insurance companies, we put our customers first. Behind every bright future is a GuardianTM. Learn more about Guardian at guardianlife.com .