Job Title: Collections AnalystJob Description

• Customer Interaction and Support: - Document customer concerns, inquiries, and questions - Provide timely and effective responses to customer inquiries, maintaining a high level of customer satisfaction - Review inbound customer communications via FreshDesk, email, Highradius, Phone, Voice Mail - Answer incoming customer phone calls in a professional and courteous manner - Act as the first point of contact for customers seeking information or assistance related to accounts receivable • Invoicing and Financial Administration: - Send copies of open invoices to customers, ensuring accuracy and clarity in communication - Research customer payments received, verifying the correct application of payments and addressing any discrepancies - Collaborate with the AR team to reconcile accounts and resolve payment-related issues • Communication and Collaboration: - Maintain clear and concise communication with internal stakeholders regarding customer concerns and payment updates - Collaborate with internal teams, including Collections, Cash App., and Billing, to address complex or escalated customer concerns - Facilitate effective communication and ensure a smooth handoff to the appropriate colleague when necessary - Follow up with customers to ensure that their concerns have been satisfactorily addressed and provide additional information or clarification as needed - Escalate unresolved issues to the appropriate channels for further investigation and resolution

Hard Skills

• 1+ years of Collections, AR, or Billing

• Experience researching and analyzing collections

• Tech Savvy (Experience with HighRadius)

• Strong experience with Excel

Soft Skills

• Great Communication (written and oral)

• Strong attention to detail, goal-oriented

• Ability to prioritize and manage multiple responsibilities

Job Type

This is a Contract-to-Hire position with a duration of 6 Month(s).

Work Site

This is a fully on-site position in Bethesda, Maryland.

Work Environment

They are open to employees coming in between 7 am-9 am, but the schedule has to be the same every day, and you are still expected to work an 8-hour work day if you come in at 9 am. 30 min unpaid lunch. Parking onsite- free.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent

• Maintaining an inclusive environment through persistent self-reflection

• Building a culture of care, engagement, and recognition with clear outcomes

• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.