customer service representative.

• bethel , connecticut

• posted august 22, 2024

job details

summary

• $19.31 - $19.32 per hour

• temporary

• bachelor degree

• category management occupations

• referenceAB_4593008

job details

Hey! Are you interested in advancing your career with one of the oldest and largest Financial and Healthcare Institutions in the United States? Our client is a Fortune 500 Financial Services Company and they are hiring a Customer Service Representative! Please review the above job description and let us know your interest!

salary: $19.31 - $19.32 per hour

shift: First

work hours: 8 AM - 5 PM

education: Bachelors

Responsibilities

• Respond promptly to customer inquiries via phone, email, or chat in a professional and courteous manner

• Identify and assess customer needs, providing accurate and helpful information or solutions

• Process orders, returns, and exchanges accurately and efficiently

• Troubleshoot product or service issues and provide appropriate resolutions or escalate complex issues to higher levels of support

• Maintain customer records and documentation accurately in the system

• Follow up with customers to ensure resolution of issues and satisfaction with the resolution

• Stay updated on product features, pricing, promotions, and company policies to provide accurate information to customers

• Collaborate with other departments, such as sales, marketing, and operations, to address customer inquiries and issues effectively

Skills

• Follow-up

• Customer support

• Call Center Support

Qualifications

• Years of experience: 2 years

• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.

get in touch

we are here to help you with your questions.

JB

janelle beckman

• janelle.beckman@randstadusa.com