About BTC Bank

BTC Bank is a community bank founded on the traditional values of personal customer service. Our continued tradition of serving our friends and neighbors with courteous, professional banking services maintains its standard of excellence today. We strongly support our local communities. We are proud of the roots of our past and prepared for the growth in our future.

Work Location:This position will be based at any of our BTC Bank locations

Hours: 40 hours per week, including some Saturday rotations

Job Purpose:Retail Banking Assistant will help the Retail Banking department ensure consistency across all retail processes and procedures. Assistant will facilitate effective communication and be a resource for all team members.

Duties and Responsibilities:

• Builds,retains,andexpandsrelationshipswithfellowemployeesandcustomers.
• Assistsfellowemployeeswithretail banking processes and procedures that include customer service questions, teller balancing questions, product inquiries, error resolutions.
• Understandandmaintainknowledgeofbankpolicies,procedures,andfederalregulations.
• Isasubjectmatterexpertinallproductandservicesofferedthroughtheretailbankingdepartment to support all CSRs and team members across the organization.
• AssistsRetailBankingdepartmentindeveloping,implementingandmarketingnewproductsandinmakingproduct and marketing strategy modifications.
• Assists in evaluatingoperationalinefficienciesandcollaborateswithstafftoresolveor improve them.
• Usesknowledgeoffinancialservicestodevelopand/orreferpotentialcustomerstotheappropriatebusiness development officer.
• Participatesincommunityorganizationsandeventstoenhancetheimagesandreputationofthefinancial institution in the communities it serves or plans to serve.
• Otherdutiesasassigned.

Qualifications:

• BachelorsorAssociatesdegreeinbusiness,financeorrelateddegree;three to fiveyearsrelatedexperienceand/or training; or equivalent combination of education and experience.
• Generalunderstandingofbankingand/orfinancialservicesindustrydesired.
• Strongethicsandthehighestconfidentialitystandards;demonstratedabilitytomaintainconfidential information and work with confidential and/or privileged information.
• AbilityanddesiretolearnandgrowintheBankingprofession.
• Excellentoralandwrittencommunicationskills.
• Strongadministrativeskillswitheffectivenessindevelopingtaskandmanagingresourcestoachievegoals.
• Stronganalytical,organizationalanddecision-makingsskills.

Working Conditions:

• Thisjoboperatesinanormalofficesetting.Thisroleroutinelyusesstandardofficeequipmentsuchas computers, phones, photocopiers, filing cabinets and fax machines.

Physical Requirements:

• Thispositionrequiresmanualdexterity,theabilitytoliftfilesandopenfilingcabinets.Thispositionrequires bending, stooping or standing as necessary.
• AbilitytosafelyandsuccessfullyperformtheessentialjobfunctionsconsistentwiththeADA,FMLA andother federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Abilitytomaintainregular,punctualattendanceconsistentwiththeADA,FMLAandotherfederal,stateand local standards.
• Must be able to talk, listen and speak clearly on telephone.

To learn more about BTC Bank visitwww.btcbank.bank!

EOE/Veterans/Disabled