Service Leader MR is responsible for high-quality services (maintenance and professional services) value proposition creation, serviceability & deliverability of software, products, service innovation, service documentation & delivery instructions, service & delivery employee education, level 3 support and securing solution delivery requirements as part of solution creation programs.

Your role:

Provide Leadership to Service & Solution Delivery org in MR and lead Services P&L as the business moves towards higher EBITA

The Service Leader role has 2 key elements – lead Services for MR and host certain enterprise level activities where MR is lead business.

The role involves:

• MR service business management with full P&L end to end responsibility

• Define MR business model of profitability over the service axis, focus on nurturing IB, quality turnaround, Integral Gross Margin (IGM) focus driven by reliability and remote

• Drive customer first quality in Services

• Own the services portfolio for the business, connected to the overall aspirations of the Business

• Own the performance management of the services with focus on revenue recognition, integral gross margin, customer satisfaction, services productivity, resources utilization, SLA, project performance

• Define the requirements for enablers across the end-to-end chain for business services

• Develop and maintain a strategic services plan to meet future requirements and incorporate relevant business trends and needs

• Drive capability- building and talent/leadership development to ensure the efficient operation of the business services function

• Host certain enterprise level activities.

You're the right fit if:

• Minimum 15+ years of experience in providing services-based solutions to customers in the healthcare industry, including the Services in global and multicultural settings

• Strong business acumen, where previous experience in MR or Imaging businesses is strongly preferred.

• Experience in regulatory & quality management system in Healthcare.

• Proven leadership and capability building of large services teams in cross cultural, multi-site setup and matrix organization

• Quality mindset and knowledge of challenges of our customers in healthcare and how we can support our customers deliver through solutions and services

• Insights and experience with technology, business model or customer success transformational change and capability development, ideally

• Emotional Intelligence and thought leadership to influence peers and cross functional teams

• Broad understanding of full range of business challenges and opportunities and internal/external trends in services and solution delivery

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

• Learn more about our business.

• Discover our rich and exciting history.

• Learn more about our purpose.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

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