Job title:

As part of the Services organization in the MR (Magnetic Resonance) Business Unit, enable optimal customer experience through investigation and resolution of customer escalations, and supporting the clinical community in the Regions. Additionally, part of the team that creates and delivers education of new Clinical Application Specialists and customers, and supports new product introduction.

Your role:

• Be the clinical specialist with a deep understanding of the clinical environment and clinical user needs in a specific clinical domain.

• Voice user needs from multiple clinical user perspectives, e.g. radiologist, technologist, referring physician and patient.

• Clinical Specialist Management to maintain the high-quality clinical knowledge to perform the activities in a specific clinical domain by attending courses, seminars, and training necessary to maintain appropriate level of professional competence and/or licensure.

• Responsible for end-to-end Clinical Imaging and Workflow Quality by looking at fully integrated clinical solutions in a specific clinical domain (Clinical Features, Accessories, new systems, Coils, etc.).

• Collaborates with customers and key stakeholders in evaluating new (clinical) applications and/or technologies and use input as input for the User Needs.

• Execute customer-facing activities, like (hands-on) training and workshops in a specific clinical domain.

• Quality Assurance by Software testing to achieve maturity by Identifying application issues, investigate and resolve issues or identify potential defects, document and submit those according to standard processes.

• Keeping in close contact with the product group, in order to increase/maintain the application knowledge and be timely informed about new developments.

• Participating in the development of new solutions (services and/or product functionality) or the development of improved system settings.

You're the right fit if:

• Minimum Bachelor’s degree (preferably in the field of medical imaging/radiography/medical radiation technology)

• Minimum of 2 years clinical working experience with MRI

• Preferred clinical experience in patient scanning and workflow

• Experience in MR protocol optimization activities, MR application technology and knowledge on the MR physics

• Ability to troubleshoot and resolve application issues reported by (internal) customers

• Good interpersonal and communication skills, the ability to effectively communicate with Radiologists, technologists and peers.

• Self-motivated, willingness to take the initiative to identify opportunities for improvement and take actions to improve

• Innovative mind-set to develop (creative) solutions

• Shows great flexibility, determination and stamina to ensure that proper solutions are implemented.

• Fluent in English (verbal and written)

• Team player

• Pro-active mind set

About Philips

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• Discover our rich and exciting history.

• Learn more about our purpose.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

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