Senior Customer Quality Engineer (m/w/d)

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview

Responsible for the strategic and operational activities in the area of Customer Quality for the assigned customers at TE Sensors for quality assurance.

• Quality Key Contact for customers - related to TRS (with focus on CQE Auto / ICT)

• Voice of Customer @ TE under independent monitoring and implementation of customer satisfaction (measures within TE)

• Independent solution of complex problems of the production plants with the involvement of analytical aspects

• Elaboration of strategies and specifications of the production plants taking into account the quality parameters

• Independently manage, initiate and monitor appropriate measures to improve customer scorecards

• Independent monitoring of complaints, DPPM (Defective Parts per Million) and response times, as well as initiation of measures to improve quality performance and efficiency.

• Warranty management incl. conclusion of warranty agreements

• Management of periodic warranty settlements and commercial audits

• Reviewing and supporting the negotiation of quality agreements 

• Moderation/management of escalated issues

• Management of measures to contain problems at the customer site 

• Technical management of cross-functional teams (PM, Sales, Engineering, PjM, etc.)

Requierements:

• Completed studies in engineering/technical training

• At least 8 years of practical experience in the quality area

• Knowledge of the core tools of the automotive industry such as APQP, PPAP, FMEA, MSA, SPC, 8D, FTA, GD&T

• Certified Six Sigma Green or Black Belt (would be an advantage)

• IT skills (MS Office, statistical tools, etc.)

• Knowledge of IATF16949 and customer-specific requirements 

• Fluent written and spoken German and English

• Eligibility to apply for a visa

• Willingness to travel 10%-25% - nationally and internationally

Would be this job for you?

• Self-reliant and able to take initiative

• Motivated to lead, develop and maintain efficient teams

• Result-orientated and focused towards defined goals

• Analytical, Structured and systematic working methods with an eye for details

• Manage several ongoing tasks and projects at the same time

• Strong interpersonal and communication skills

• Able to make sound judgments and decisions, both as an individual and as part of a team – and ensure. implementation and buy-in from team members

Competencies

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

ABOUT TE CONNECTIVITY

TE Connectivity is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, renewable energy, automated factories, data centers, medical technology and more. With more than 85,000 employees, including 8,000 engineers, working alongside customers in approximately 140 countries. TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn (https://www.linkedin.com/company/te-connectivity/) ,Facebook (https://www.facebook.com/teconnectivity/) ,WeChat, (http://www.te.com.cn/chn-zh/policies-agreements/wechat.html) Instagram andX (formerly Twitter). (https://twitter.com/TEConnectivity)

WHAT TE CONNECTIVITY OFFERS:

We are pleased to offer you an exciting total package that can also be flexibly adapted to changing life situations - the well-being of our employees is our top priority!

• Competitive Salary Package

• Performance-Based Bonus Plans

• Health and Wellness Incentives

• Employee Stock Purchase Program

• Community Outreach Programs / Charity Events

• Employee Resource Group

Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site.

Location:

Berlin, BE, DE, 12459

City: Berlin

State: BE

Country/Region: DE

Travel: 10% to 25%

Requisition ID: 118965

Alternative Locations:

Function: Quality

TE Connectivity and its subsidiaries, affiliates, and operating units (collectively, the "Company") is committed to providing a work environment that prohibits discrimination on the basis of age, color, disability, ethnicity, marital status, national origin, race, religion, gender, gender identity, sexual orientation, protected veteran status, disability or any other characteristics protected by applicable law or regulation.