Job Number 24124927

Job Category Reservations

Location Design Hotels Berlin office, One Marriott Drive, Berlin, Germany, Germany

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

In a nutshell

As Membership Services Coordinator, you play a critical role in the success of our collaboration with our member hotels.

You are primarily responsible for onboarding Design Hotels' new member hotels. You assist with day-to-day communication and ensure the various project deadlines are met. You assist in monitoring important process steps and facilitating efficient internal communication across departments.

You contribute to the maintenance and development of our Membership Services Portal, ensuring that our members have easy access to relevant information in the appropriate format and understand how to maximize the full potential of their membership.

In addition, you actively participate in the planning, preparation, and execution of B2B communications, keeping our member community up to date on our latest news.

On a departmental level, you help establish and improve key internal business processes that span the entire organization. You support the smooth operation of our internal database infrastructure and the business disciplines that connect to it, allowing for prompt access to key business data.

Tasks & Responsibilities

• Support the monitoring and continuous development of the new client onboarding process. Keep project timelines and tracking overviews up to date. Prepare ad-hoc presentations

• Guide the member hotel's interaction with the teams and the brand during the initial partnership phase

• Responsible for integrating our brand into new hotels and assisting the Creative Studio with new publication projects

• Assist in the content updates and general development of the Membership Services Portal (client platform). Overall management of its dedicated inbox

• Oversee the staging, execution and tracking of commercial B2B communications via our email marketing platform

• Assist our Business Intelligence Team with routine database maintenance

• Assist in identifying and further improving the process and data flows between the different disciplines and systems

• General administrative support of the department

Experience & Mindset

• Bachelor's degree in hospitality management or related fields

• Great communication skills in English, additional languages are beneficial

• Diligent, result-driven work ethic

• Able to work both independently and in a team with a proactive and positive attitude

• Excellent time management, organizational, and problem-solving skills

• Avid learner with an affinity for new technologies and a keen eye for identifying new opportunities

• High proficiency in Excel

• Excellent knowledge of WordPress and WooCommerce

• Previous experience with project management (Asana, Monday) and email marketing (Emarsys) tools is a plus

About Design Hotels™

Design Hotels GmbH (www.designhotels.com) is a full-service hospitality consultancy, offering customized services to its member hotels. Under the brand Design Hotels™ the company represents and markets a curated selection of currently more than 300 luxury hotels in over 60 countries. These member hotels are independently owned but united by a commitment to individuality, progressive design, and cultural authenticity. Design Hotels™ embodies the most advanced ideas in the hospitality industry and offers discerning travelers new opportunities and inspiration for both a more conscious travel and lifestyle.

The company has its headquarters in Berlin and branches in Los Angeles, New York, London and Singapore. Since March 2021, Design Hotels GmbH is part of the Marriott International portfolio.

Design Hotels is an equal opportunity employer, we celebrate diversity and practice inclusivity. Hiring decisions are based on merit, qualifications, and our business needs only.

Please send your application without a picture.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.