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We have a brand-new opportunity for a Deskside Technician to join our client onsite in the Berkeley, CA area. This role will be supporting a PC replacement project – building PC’s, pulling out drives and e-waste, Win10, reimaging, adding VPN, and follow checklists as needed.

Duties and Responsibilities:

• Build new devices and deploy them

• Perform account setup / upgrades for new or departing users

• Perform asset tracking in SNOW

• Provide first and second level contact and problem resolution for customer issues

• Image and reimage laptops

• Provide timely communication on issue status and resolution

• Maintain ticket updates for all reported incidents

• Support and troubleshoot Windows 10 / 11, MS0365 and MS Software Center

• Support and troubleshoot for printers and other computer peripherals

• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware / software

• Broad experience of IT with basic understanding of Networks, and Servers

• Assist users with logging into their PC

• Assist users with troubleshooting their desktop appearance and access to their links / applications on their local PC

• Change OneDrive settings on the PC and access OneDrive to copy files / links to their local PC

• Access and install applications from Software Center

• Re-domain a PC

• Assist to update technical documentation and manuals

• Access event viewer and other logs to determine error root cause and resolution

• Performs other duties as assigned

Skills and Qualifications:

• Minimum of 1+ years of IT experience

• Technical writing experience is a plus

• Experience with Windows 7-11, MS Office 365, Helpdesk ServiceNow ticketing systems, PC hardware installation and troubleshooting

• Proven analytical, troubleshooting, and problem-solving skills

• Proven ability to multi-task, effectively determine priorities and meet SLA's

• Excellent communication relationship-building and customer service skills

• Adaptable and flexible in a fast-changing industry and work environment

• Ability to work in a project-based environment requiring flexibility and teamwork

• Reliable transportation for onsite work

$28.00 - $30.00 per hour

Full COVID-19 vaccination may be required.

We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.

We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life / AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA / HSA Pre-Tax Benefits, Employee Discounts.

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. * e X cell ™ Supports Equal Employment Opportunity* e X cell ™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com .

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CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.