Position Summary...

What you'll do...

Want to be a part of building the future of InHome Delivery? The Senior Manager , B usiness Strategy InHome Customer Experience is a critical role on the InHome team responsible for designing & delivering the customer experience strategy . You'll lead a mix of strategic and operational projects across the team. You'll work cross-functionally across multiple teams (Walmart+, InHome , E-commerce, Last Mile) and throughout different Walmart departments ( e.g. leadership, product, design, engineering) to drive forward initiatives from idea to execution. We are looking for a leader who is a self-starter and thrives in ambiguity with bias for action and excellent communication skills.

About Walmart+ InHome

Walmart+ InHome delivers fresh groceries from your local Walmart directly into your kitchen or garage fridge. Walmart+ InHome is currently live in several markets and expanding nationally, reaching over 60 million households by the end of this year. This is a large & growing area for Walmart as it expands its role in helping make customers lives simpler and saving them time & money every day.

What you'll do...

• Analyze qualitative and quantitative data to identify friction and pain points in the member experience

• Work cross functionally to turn the insights into action and create member experience strategies and roadmaps to improve the everyday experiences & influence future product/service desig ns

• S upport developing scalable, omni-channel strategies that drive new member growth and member retention

• Support your projects through regular program management (you are the glue the keeps the projects moving forward) in every aspect of including resource planning, design, analytics, etc.

• Actively monitor project risks and dependencies and help remove identified barriers to ensure success

• Provides consulting expertise and acts as a CX subject matter expert to senior functional leadership (e.g., VPs); articulates the needs of current and future customers to executive leadership.

• Own regular operational reporting of the business, including preparing materials and monitoring operating plans

• Help the organization adopt a "member first" mindset by advocating for member centricity at all level

• Help define what the future will look like within the high growth member area

You'll sweep us off our feet if...

• You have had success in an entrepreneurial environment and ability to manage and execute multiple priorities at a fast-paced company while operating independently through ambiguity with minimal supervision

• L eadership, team management, relationship building, organization, planning and willingness to roll up your sleeves and do what's necessary

• A strong bias to action and sense of curiosity. As a fast-growing business, everyone's scope is big and we're always doing something new

• You develop and facilitate workshops to drive change in your current or past work environment.

• You participate in strategic planning meetings to create alignment toward your organization's strategy.

• You have deep expertise in working in a cross functional environment, often in complex organizational matrixes.

• You thrive and enjoy start up environments, often creating something from scratch.

• You have a deep understanding customer's , customer journey's and communication journeys.

Preferred Qualifications:

• Relevant work experience (business analytics, operations, consulting, customer care operations )

• Loyalty / rewards / membership program development

• Collaboration with product and technology partners

• Driving results in a matrixed organization

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.

Benefits & Perks:

Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.

Equal Opportunity Employer

Walmart, Inc. is an Equal Opportunity Employer - By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity - unique styles, experiences, identities, ideas and opinions - while being inclusive of all people.

Who We Are

Join Walmart and your work could help over 275 million global customers live better. Yes, we are the Fortune #1 company. But you'll quickly find we're a company who wants you to feel comfortable bringing your whole self to work. A career at Walmart is where the world's most complex challenges meet a kinder way of life. Our mission spreads far beyond the walls of our stores. Join us and you'll discover why we are a world leader in diversity and inclusion, sustainability, and community involvement. From day one, you'll be empowered and equipped to do the best work of your life. careers.walmart.com

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

‎

‎

‎

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

‎

For information about PTO, see https://one.walmart.com/notices .

‎

‎

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

‎

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

‎

For information about benefits and eligibility, see One.Walmart .

‎

The annual salary range for this position is $90,000.00-$180,000.00

‎

Additional compensation includes annual or quarterly performance bonuses.

‎

Additional compensation for certain positions may also include:

‎

‎

• Stock

‎

‎

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Bachelor's degree in Business, Statistics, Social Science, Communications, or related field and 4 years' experience in retail merchandising, operations management, or related area OR 6 years' experience in retail merchandising, operations management, or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Leading cross-functional teams, Supervisory experience

Primary Location...

702 Sw 8Th St, Bentonville, AR 72716, United States of America

Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.