Description

The successful Senior Category Manager will lead Financial Services and Transit payments – the fastest growing portfolio within bill payments and the largest size in terms of value. This portfolio will specifically include Credit Card bill payments, Insurance Premium Payments, Metro & Fastag recharges.

The Sr.CM at Amazon will have end to end responsibility of the customer experience and growth of the categories. Amazon strives to present its customers with the widest selection of billers/product features/categories - the Category manager's role is to launch the relevant selection, manage partners including large public & private billers, financial services entities and fulfillers. CM also works with cross functional teams such as product manager(s), tech teams, marketing, finance, legal, operations etc to deliver 360 degree results for the business. In short they are the end-to-end owners of the Category.

The Sr Category Manager anticipates customer needs based on first hand data and also based on knowledge of competitive trends in the market-segment and other macro environment data.

The successful leader for this high impact role will be a self-starter with a passion for independent, creative problem-solving, have proven data analysis skills, demonstrates great “voice” and content creation skills (i.e. strong writing skills), shows strong ownership and commitment, have proven leadership experience in managing projects/businesses.

Key job responsibilities

The Senior Category Manager will be the business owner, with end-to-end responsibility of scaling Credit card bill payments, Insurance Premium Payments, Metro and Fastag recharges to be among top 2 in the market and, identify and implement pockets of cost savings to grow the business sustainably. Specific responsibilities include-

a) Manage the partner ecosystem of large billers (private/public), financial services partners to bring in relevant selection, negotiate margins, execute large scale joint partnership initiatives and solve customer problems together.

b) Define and continuously improve the end-to-end customer experience by collaborating with internal stakeholders like marketing, product, tech, operations and billers

c) Play a pivotal role in defining product roadmap for the business by co-owning this charter with Product and tech leaders

d) Own the category P&L- continuously explore opportunities for improvement by working with Finance/rewards functions and drive projects/initiatives for efficiencies for the business

e) As a process owner, reduce/optimize category manual processes which do not add value to customers

f) Deep dive on weekly/monthly business reviews to arrive at gaps and improvement opportunities

About the team

About Amazon, Amazon Pay and About Bill Payments & Financial Services

Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow & evolve as a world-class e-commerce platform.

Amazon Pay is a fast growing organization within Amazon pioneering the next wave of customer acquisition & engagement. Bill Payments and Financial Services (BP-FSP) is the largest high frequency category within Amazon Pay where customers can conveniently make their everyday payments and avail exciting rewards. The external ecosystem consists of telcos, billers (private & public), banks, metros and insurance providers, while internally there are Category, Product, Marketing, Finance and operations teams. It is an exciting team to work as we are shaping the future growth of Amazon brick-by-brick, by revolutionizing how customers pay for their everyday needs by solving interesting problems in their journey.

We are open to hiring candidates to work out of one of the following locations:

Bengaluru, KA, IND

Basic Qualifications

• 5+ years of developing, negotiating and executing business agreements experience

• Bachelor's degree

• Experience developing strategies that influence leadership decisions at the organizational level

• Experience managing programs across cross functional teams, building processes and coordinating release schedules

• Experience developing, leading, negotiating and executing corporate and/or business transactions

Preferred Qualifications

• Experience interpreting data and making business recommendations

• Experience identifying, negotiating, and executing complex legal agreements

• Tenacity to develop ideas independently and thrive in a fast-paced start-up environment