Job Description

1. Develop long term partnership with Oracle University customers to ensure they remain successful by realizing the full value of their investment in our learning solutions.

2. Deliver on an exceptional Learning experience with proactive communication with Training Administrators, orchestrating the right internal resources, and effectively using CSM process to track and execute customer learning goals.

3. Ensure customers continues/renews our Learning Subscriptions.

4. Responsible for maintaining a high level of client satisfaction by being a liaison between the customer and Oracle University delivery and product development teams.

5. Identify product expansion/up sell opportunities.

6. Identify Renewal risk, and work with extended internal teams to create and execute on “get well” plans.

Career Level - IC2

Responsibilities

· Recommended 3 to 7 years’ experience in Customer Success/Service roles or Cloud Renewal Sales and demonstrated ability building successful customer relationships.

· Strong communication and Presentation skills

· Basic understanding of Cloud architecture.

· Ability to manage complex account situations and lead resolution towards mutual success and partnership

· Strong Consulting skills and proven results working as a trusted advisor to drive business value for clients or stakeholders.

· Passion for customer success.

· Self-motivated, team-oriented and focused on exceeding client expectations

· Ability to prioritize, multi-task, and perform effectively under pressure

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer