Job Description

Job Responsibilities

• Independently lead an escalation and projects, provide update to stakeholders and executives

• Drive UAT/Process improvement Project, ability to identify gaps in the End-to-End process & report to business

• Sound knowledge on the Quote to Cash process

• Ability to transit from transactions to RCA mode.

• Knowledge of handling processes on Order Management, AR, Collections.

• Provides expert process knowledge support to team on queries coming up for Migrations, Terminations, Customer Data, Serial corrections etc

• Experience in Fusion Business intelligence would be an added advantage.

• Able to provide metrics/data as per the requirement.

• Develop and refine documentation to support consistent best practices and ensure key fiscal controls are supported and risks are mitigated.

• Represent the organization for any cross functional initiative

• Ensure adequate back-up planning for all critical positions

• Assist and guide team members who need support on floor

• Own the Process Documentation by ensuring all the desk manuals, I learning content is updated and current

• Develop Training framework for new joiners within operations

• Improve process health metrics and KPIs based on extensive data analysis

• Own all the executive escalations impacting customer centricity and drive the issue till closure

• Collect, input, verify and analyze data to validate actual practice versus business objectives thus helping with internal audit parameters and defining scope for improvement.

• Identify critical automation/process simplification projects. Able to innovate and bring changes that can reduce the time and enhance productivity.

Key Skills

• Should have executive communication skills

• Should have Business presentation skills

• Should have Influencing & Negotiation skills

• Should have expertise in MS Office Applications like Excel, Word and Power Point

• Should be able to take decisions independently

• Should have the ability to convert data into meaningful information

• Should have proactive approach and should be solution oriented

• Should drive team innovation

• Should be well versed in project management concepts

• Should be good at stake holder engagement

Key Competency

• Communicating for Impact

• Gains broad support and buy-in for initiatives from key stakeholders

• Influences others to change their perceptions in a positive, creative and respectful way

• Anticipates reactions and responds appropriately

• Adjusts message delivery to address specific needs and perspectives of the audience

• Ensures that proposals or arguments are supported by strong logic and a compelling business case, addressing all relevant factors

• Collaboration

• Builds reciprocal relationships with different parts of the business, partners and customers

• Identifies synergies across LOBs and acts on opportunities to integrate efforts

• Builds diverse and inclusive teams Leverages others expertise and shares information and best practices to optimize work results

• Performance drive and Execution

• Knows the business and understands metrics/key performance indicators required by self-and/or team to deliver results

• Takes pragmatic and 'hands-on' approach; knows the numbers and how they are created

• Regularly measures and monitors own and/or team's progress against performance goals

• Knows when and how to make improvements and adjustments to ensure full achievement of goals

• Coaches and/or supports team members toward optimal performance

• Mastering Complexity

• Makes decisions willingly, even when facing uncertainty

• Develops and systematically evaluates alternative courses of action

• Identifies solutions and evaluates consequences and impact of alternatives

• Makes timely and effective decisions by assessing risk, evaluating alternatives, and applying judgment even with incomplete data

• Change Agility

• Positively influences others to adapt when faced with changing business condition

• Drives change skillfully, gains adoption from all stakeholders in a timely manner

• Quickly recognizes situations or conditions where change is needed

• Demonstrates resilience in times of change and uncertainty

• Competitive Edge

• Anticipates customer needs and applies best practices and creative solutions

• Uses best practices to drive efficiency and productivity within the team Identifies and acts on opportunities for new or improved products, processes, or systems

• Uses professional/industry insight to inform greater understanding of competitive landscape

• Inspirational Leadership

• Leads by example and personally models positive values, inclusive behaviors, and work practices

• Projects confidence, expertise, and authority

• Demonstrates integrity, honesty, and fairness in dealing with colleagues and customers

• Exhibits, promotes, and supports ethical behavior and business practices; complies with Oracle's standards of ethics and business conduct.

• Proactively seeks feedback and focuses on developing relevant capabilities.

Basic Requirements

• Any Graduate with 7-10 years of relevant experience

• Flexible to work in shifts

Career Level - IC3

Responsibilities

This position is to lead escalations and projects in Install Base Team to resolve any queries related to Migrations, Terminations, Serial Correction changes, Non-revenue order bookings which are logged to IB. Providing metrics/data on the process managed by the team as per the requirement. Provide RCA on the Audit requests that are worked by IB. Managing Desk manuals up to date.

Drive engagement with various team within Finance/OAL/MOS/GPOs to get the issue resolved, works on RCA and put a permanent fix on the cause.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer