Job Description

Key Skills

Strong communication skills [Verbal and Written] - Skill to interact with diverse customers and departments across cultures, internationally

Problem Solving and Decision Making skills - To recognize deviations from standard practices and analyze situations to make decisions

Strong analytical skills – Skill to perform calculations and evaluate support

Ability to consistently meet deadlines, manage priorities and achieve goals

Should be well versed with Computer Usage and MS Office Applications like Excel, Word and Power Point

Innovation – Ideation and process recommendations to improve customer experience, team efficiency and continuous improvement

Cross skilling on lateral LOBs

Good interpersonal & Presentation skills

Reasonable business communication skills which assists in partnering with other internal groups and management

Models positive values & inclusive behavior

Key Competency

· Change Agility

Shows willingness to adjust to changing work environments

Communicating for Impact

Articulates clear and concise messages in a logical and descriptive manner

Ensures that proposals or arguments are supported by strong logic and a compelling argument, addressing all relevant factors

Collaboration

Collaborates cross-functionally to deliver on shared objectives

Demonstrates value as a great teammate both within and across teams

· Performance drive and Execution

Does what it takes to get the job done and takes personal accountability for own performance

Demonstrates attention to detail in all aspects of work

Acts with speed and confidence to deliver quality work in a timely manner

· Mastering Complexity

Assimilates and evaluates new data and facts quickly to support effective decision-making in a timely manner

Gathers appropriate data and diagnoses root cause of issues

Competitive Edge

Demonstrates understanding of unique internal and/or external customer needs and how to meet them Implements improvements in efficiency, effectiveness, and productivity Values and explores ideas and suggestions made by

Career Level - IC1

Responsibilities

Job Responsibilities

• To assist the sales organization in the generation of license revenue and help customers better manage their licenses through the accurate and timely migration of customer’s existing licenses in line with Oracle Policies

• Perform comprehensive research of customer details on Oracle internal applications like OM, IB, OKS, TRM, LIT, GMA, and Q.

• Develop and maintain a well-rounded knowledge of Oracle’s Policies, systems and migration-related tools

• Apply current business practice policies in determining license migration path and license migration fees calculation

• Validate payment of license and support invoices for migrating licenses

• Collaborate with License Sales teams, Support and contracts team to streamline the quote to order cycle

• Provide interpretation of migration results to internal customers

• Provide advisory role to sales for license migration - identify potential issues, desired outcomes, and suggest solutions/alternative approaches

• Serve as primary point of contact for all process related inquiries

• Manage Q workflow to allocate resources based on their skill set and staffing

• Assist in decision making by reporting volumes & trending to the management as applicable

• Responsible for getting certified on core process periodically

This role reports into Assistant Manager/Deputy Manager

Life at Oracle and Equal Opportunity:

An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.

In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.

Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.

At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles to perform crucial job functions.

That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.

Disclaimer: Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Which includes being a United States Affirmative Action Employer

https://www.oracle.com/corporate/careers/diversity-inclusion/

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer