Minimum qualifications:

• 8 years of experience leading and completing process design or process improvement projects.

• 5 years of experience in Staffing/HR processes (or other service industries).

Preferred qualifications:

• Lean or Six Sigma Master Black Belt certification.

• Experience conducting statistical analyses of process performance in a business environment.

• Experience with design thinking, change management and project management methodologies

• Experience leading and successfully landing change management initiatives and knowledge of Six Sigma or Lean methodologies.

• Experience with creating and analyzing critical user journey maps.

• Ability to determine customer requirements, define process measures, identify root causes, design process improvements, and measure project outcomes.

Great just isn't good enough for our People Operations team (known elsewhere as "Human Resources"). We bring the world's most innovative people to Google and provide the programs that help them thrive. Whether recruiting the next Googler, refining our core programs, developing talent, or simply looking for ways to inject some more fun into the lives of our Googlers, we bring a data-driven approach that is reinventing the human resources field. You’ll play an essential role advancing a more diverse, accessible, equitable, and inclusive Google through our hiring, promotion, retention, and inclusion practices.

• Lead or collaborate on cross-functional, global programs, focused primarily on business process improvement, process design, process management, and the change management necessary to drive adoption of new practices.

• Manage relationships with clients in People Operations and partner engineering teams to understand and assess their unique challenges and to build advisory relationships.

• Collect and document business requirements and partner with engineering teams to translate them into system requirements. Write project charters, problem statements, and business cases.

• Establish meaningful process measures, determine root causes, and identify meaningful improvements.

• Create and deliver effective presentations and written communications to keep stakeholders informed and educated on complex business change initiatives.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also https://careers.google.com/eeo/ and https://careers.google.com/jobs/dist/legal/OFCCPEEOPost.pdf If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form: https://goo.gl/forms/aBt6Pu71i1kzpLHe2.