Job Description

Manage customer Go-Live programs involving department or cross-functional teams focused on production cutovers through a standard and managed process. Interface with external customers and/or their partners to ensure 100% customer satisfaction. Monitor the Go-Live engagement from initiation through delivery, interfacing with internal teams and customers on technical matters. Organize interdepartmental activities ensuring completion of the Go-Live on schedule and with the highest customer satisfaction.

Work is non-routine, involving the application of advanced technical/business skills in area of specialization. Leading contributor individually and as a team member, providing direction and mentoring to others. BS or MS degree or equivalent experience relevant to functional area. Overall 10 years of experience with 5 years in project management, product design, production go-live support or related experience preferred. Ready to work in shifts 24x7

Career Level - IC4

Responsibilities

Responsibilities

Our cloud solutions are transforming the world of business, empowering governments, and helping society evolve with the pace of change. Join our team of top-class program managers and help our customers achieve more than ever before.

North America Cloud Infrastructure is looking for experienced program managers who will drive a program focused on customer experience and ensure timely delivery of customer Go-Lives.

Oracle OCI Gen 3 is our next-generation cloud service built from the ground up and designed with the most demanding application requirements: diverse performance, reliability and governance - for a variety of customer use cases. We are rapidly expanding our footprint and continuously building innovative solutions.

What is Go Live Assurance?

The Go-Live Assurance program provides assistance to a planned customer’s Go-Live. It is a standardized, best-practices-based program to successful Go-Live and removes customer product cutover risk concerns due to factors outside their control. It is aimed at lowering risk and delivering a superior customer experience through successful go-live and stabilization in Oracle Cloud Infrastructure. This is an augmented service to fill in any gaps in the current plan, and make sure customers have a single touch point to coordinate all of their needs during the Go-lives.

What You’ll Do

Manage customer Go-Live programs involving department or cross-functional teams focused on production cutovers through a standard and managed process. Interface with external customers and/or their partners to ensure 100% customer satisfaction. Monitor the Go-Live engagement from initiation through delivery, interfacing with internal teams and customers on technical matters. Organize interdepartmental activities ensuring completion of the Go-Live on schedule and with the highest customer satisfaction.

What You’ll Bring

You have that rare combination—a sharp technical aptitude and an understand of business. You’ll use this to help customers achieve real-world success with our products. Lead a specialized area which may have diverse functional elements. Frequently interact with supervisors and/or functional peer group managers. May interact with senior management. Demonstrated leadership and people management skills. Strong communication skills, analytical skills, and thorough understanding of customer’s production deployment cycles and challenges. BS degree or equivalent experience relevant to functional area. Need 5 years of project management with at least 2 years of deploying cloud-based solutions (OCI, GCP, Azure, AWS).

We are looking for candidates to be based in the locations - Bangalore/Hyderabad/NCR/Chennai/Pune, India with the following skills and experience:

• Coordinate the team throughout all Go-Live project phases.

• Manage end-to-end customer production cutovers involving department or cross-functional teams, customers/partners, focused on production cutovers through Go-Live processes.

• Work with Support teams following best practices to resolve SRs.

• Manage timely communications and acknowledgments with external and internal stakeholders (clients, sponsors, executives etc.)

• Manage diverse project teams.

• Execute the go-live assurance process as projects.

• Lead stand-ups and meetings, and ensure teams have all information for timely deliveries.

• Manage communication with external and internal stakeholders (clients, sponsors, executives, etc.)

• Escalation management

• Ensure customer satisfaction with a satisfaction survey rating of > 80%

• Drive positive customer sentiment through go-live experience and create referenceable customers

• Drive continuous improvements through lessons learnt

• Experience in process improvements based on lessons learnt, best practices, proactive measures

• Communication skills to convey complex ideas and topics to multiple audiences

• Good to have experience with project management tools like Wrike, MS Project

• PMP certification is a must.

• Support customer go-live’s in shifts and on weekends. GLA team provides 24x7 shift coverage including night shifts on weekends.

A fully competent project management professional who has a broad understanding of solutions and industry best practices. This first-level project management position provides consistent creative and high quality solution leadership ensuring Go-Lives’ quality and timely delivery to the customer’s satisfaction.

Employs independent judgment in guiding highly complex activities involved in the successful implementation of an integrated business solution, ensuring project Go-lives’ quality and timely delivery to the customer’s satisfaction. Effectively applies Oracle’s methodologies, policies, and procedures while adhering to contractual obligations, thereby minimizing Oracle’s risk and exposure. Effectively influences decisions at the management level of customer organizations. Ensures deliverables are acceptable and works closely with the customer to understand and manage project expectations. Supports business development efforts by pursuing new opportunities and extensions. Collaborates with the consulting sales team by providing domain credibility. Manages the scope of small projects and sub-projects.

10 years of experience relevant to this position including 5 years of project management experience. Demonstrated ability to follow solid project management principles. Comfortable working in a matrix management environment. Strong communication skills to deal with internal stakeholders, customers, and vendors. Product, technology or industry expertise relevant to the portfolio focus. Bachelor’s degree in a relevant field or equivalent experience. Ability to travel as needed.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer