Product Design Specialist

Job Req ID: 34780

Posting Date: 25 Jun 2024

Function: Architecture Solution and Design

Unit: Digital

Location:

RMZ Ecoworld, Devarabeesanahal, Bengaluru, India

Salary: competitive

Why this job matters

The Product Design Specialist independently undertakes and executes advanced, iterative and user centred product design activities, ensuring that BT's products and features are of the highest level of craft and execution, easy to use, and deliver experiences that create value for customers.

What you’ll be doing

1. Delivers initiatives to improve the user experience of a product from conception to launch in partnership with product managers, engineers, researchers and content designers

2. Contributes to strategic decisions around the future direction of BT's products and product design strategy

3. Drives the design of end-to-end user flows and experiences within BT's design systems and/or standards

4. Crafts new or complex digital-first experiences that achieve commercial goals such as increased digital channel share and have clear commercial impact

5. Builds meaningful internal relationships, contributes to a culture of design excellence and promotes a user-centred way of working

6. Advocates for customer needs, overseeing that designers and squads are designing solutions that solve real customer needs

7. Implements continuous improvement opportunities to improve the design team processes, ensuring a consistent and coherent process to manage design quality and collaboration across squads

8. Champions, continuously develops and shares with team knowledge on emerging trends and changes in customer experience such as customer problems and ensures that the squads are sharing ideas and insights

9. Mentors other product designers, helping to improve the team's craft and meet ambitions as well as act as a technical resource

The skills you’ll need

Content Design

Interaction Design

User Experience Design

User Experience Strategy

User Centred Research

User Journey Mapping

Visual Design

Product Design

Data Analysis

User Centred Design

Prototyping

User Interface Design

Workshop Coordination

Accessibility & Inclusive Design

Decision Making

Growth Mindset

Inclusive Leadership

Our leadership standards

Looking in:

Leading inclusively and Safely

I inspire and build trust through self-awareness, honesty and integrity.

Owning outcomes

I take the right decisions that benefit the broader organisation.

Looking out:

Delivering for the customer

I execute brilliantly on clear priorities that add value to our customers and the wider business.

Commercially savvy

I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:

Growth mindset

I experiment and identify opportunities for growth for both myself and the organisation.

Building for the future

I build diverse future-ready teams where all individuals can be at their best.

About us

BT is part of BT Group, along with EE, Openreach, and Plusnet.

Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.

We value diversity and celebrate difference. ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.

This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.