Job Requisition ID #

24WD76775

Position Overview

The Content Strategy & Experience team in Customer Technical Success ensures high-quality product expertise is delivered to customers as they learn, adopt, and use Autodesk's platform through content. To accelerate on our journey of delivering a world-class experience and supporting users of all sizes across industries, we are seeking a dynamic and self-driven Content Process & System Engineer. Join our global team of product support and knowledge management experts and evolve our content management through technology. You will report to the Sr. Manager, Content Strategy & Experience, and work from the Bangalore office in a hybrid workplace model.

Responsibilities

• Revamp and oversee our content management systems and processes, identifying bottlenecks, inefficiencies, and areas for improvement and using systems, automation, and AI to lead efficiency gains for contributors and enhance content quality

• Drive continuous improvement loop to maintain content management workflows, ensuring effectiveness and usability, and monitoring performance for optimization

• Develop content classification and structure models to enable seamless content distribution across channels (bots, web, in-product, etc.)

• Collaborate with cross-functional global teams to understand needs, define scope, and implement tools and systems enhancing content quality, consistency, and operational efficiency

• Develop and maintain SharePoint and wiki infrastructure as a single source of resources and program management for all internal stakeholders

• Provide training and support to users on content management systems and processes

Minimum Qualifications

• University degree in computer science, information technology, engineering, or related discipline

• 5+ years of experience in systems engineering, workflows automation, information/content architecture (SharePoint, APIs, AI, and web development languages)

• 3+ years of project management experience managing cross-functional projects including planning and prioritizing tasks to meet deliverables, ability to synthetize milestones into simple and succinct actions and initiatives in a global organization

• Demonstrated analytical and problem-solving abilities, and consideration of business goals and stakeholders' priorities to get to the right outcome for customers

• Convey complex concepts and ideas through impactful presentations and communicate with both technical and non-technical audiences

• Proactiveness, teamwork, and ability to effectively collaborate with all levels of a geographically dispersed company

• A learning and improvement mindset, staying up to date with industry trends and best practices in knowledge management

• Working knowledge in information or content management

• Experience in a global customer experience department

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Learn More

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.

Diversity & Belonging

We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

Are you an existing contractor or consultant with Autodesk?

Please search for open jobs and apply internally (not on this external site).

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Not quite ready to apply? Join our talent community (https://flows.beamery.com/autodesk/tc-signup) to stay up to date on new job opportunities and the latest Autodesk news.