Description

The successful Category Manager will lead select categories within bill payments, recharges.

The CM at Amazon Pay will have end to end responsibility of customer experience, P&L and growth of the categories.

Amazon strives to present its customers with the widest selection of billers/product features/categories - the Category manager's role is to launch the relevant selection, manage partners including large hold-out billers and fulfillers. CM also works with cross functional teams such as product manager(s), tech teams, marketing, finance, legal, operations etc to deliver 360 degree results for the business. In short they are the end-to-end owners of the Category.

The leader anticipates customer needs based on first hand data and based on knowledge of competitive trends in the market-segment and other macro environment data.

He/she will be a self-starter with a passion for independent, creative problem-solving, have proven data analysis skills, demonstrates great “voice” and content creation skills (i.e. strong writing skills), shows strong ownership and commitment, have proven leadership experience in managing projects/businesses.

Key job responsibilities

The Category Manager will be the business owner, with end-to-end responsibility of scaling Monthly users and revenue for assigned categories and, identify and implement pockets of cost savings to grow the business sustainably.

Specific responsibilities include-

a) Manage the partner ecosystem of large billers (private/public) to bring in relevant selection, negotiate margins, execute large scale joint partnership initiatives and solve customer problems together.

b) Define and continuously improve the end-to-end customer experience by collaborating with internal stakeholders like marketing, product, tech, operations and billers

c) Play a pivotal role in defining product roadmap for the business by co-owning this charter with Product and tech leaders

d) Own the category P&L- continuously explore opportunities for improvement by working with Finance/rewards functions and drive projects/initiatives for efficiencies for the business

e) As a process owner, reduce/optimize category manual processes which do not add value to customers

f) Deep dive on weekly/monthly business reviews to arrive at gaps and improvement opportunities

About the team

Amazon Pay is a fast growing vertical within Amazon pioneering the next wave of growth. Bill Payments and Financial Services (BP-FSP) is the largest set of high frequency categories within Amazon Pay. The external ecosystem consists of telcos, billers (private & public), banks, metros and insurance providers, while internally there are Category, Product, Marketing, Finance and operations teams.

It is an exciting team to work as we are helping solve customer problems in the form of digitizing payments.

We are open to hiring candidates to work out of one of the following locations:

Bangalore, KA, IND | Bengaluru, KA, IND

Basic Qualifications

• 2-5 years of category management, P&L management or management consulting in a fast-growing industry.

• Experience developing strategies for large opportunity businesses

• Experience navigating with cross functional teams, building processes and coordinating release schedules

• Experience developing, leading, negotiating and executing corporate and/or business transactions

Preferred Qualifications

• MBA from a top-tier business-school preferred.

• Experience identifying, negotiating, and executing complex legal agreements

• Tenacity to develop ideas independently and thrive in a fast-paced environment