Job Requisition ID #

23WD71022

Job Description

Title: Business Operations Analyst /Business Operations Engineer

Location: Bengaluru- India

Job ID:

Position Overview

This position will be based in our Enterprise Delivery Center, located in Bangalore, India. Our Service Delivery Center is focused on customer satisfaction and is comprised of highly skilled and well-motivated Support Analysts. This position will be a part of a high-volume service delivery center with expectations around excellence and efficient resolution for SAP-SD support incidents. This position will be focused on incident management and resolution for application business support service for our global customers and client services teams working in tandem with our onsite teams

Responsibilities

• Self-starter abilities are essential and the aptitude to work independently and in a team environment.

• Deliver the services within the agreed SLA and ensure issues are handled prompltly

• Quality of Service to be given the top priority

• Knowledge of Business functionalities like workflows, validation rules, report generation, and service cloud features.

• Understanding the Autodesk business processes to the core and building sustainable plans to provide business support

• Should be ready and flexible to work in rotational shifts (24/7 coverage) as for the team and business requirements, which include Night shift as well

• Ensure that the levels of business support are within corporate parameters and quality assurance process are in place and being implemented

Technical Skill

• Experience in application enhancements, Maintenance and Post Go-live support

• Experience with the primary functions of SD - Order Management, Billing, Billing Plan, Pricing, Tax Procedures, Output determination, Accounting determination, Credit Management, Intercompany Processing and Customer Master Data.

• Experience with Variant configuration and Variant pricing.

• Experience with the Revenue Recognition Process.

• Global implementation experience in the following regions - Americas, EMEA & Asia.

• Experience with Material Management - Bill of Material, Material extensions, Serial Number Profile Management.

• Experience with LSMW, BDC, IDOCs, User Exits and BADIs

• Experience in root cause analysis through ABAP source code debugging/technical troubleshooting.

• Cross-module integration of SD with MM, FI and CO-PA.

• Experience on S/4 HANA, FIORI will be an advantage.

Minimum Qualifications

• Any Bachelors/Master’s degree is a must with a preference to Computer Applications

• 2-3 years of overall experience working in the software industry and a minimum of 1-2 years of expertise in SAP support

• Good understanding of IT Service Management, ITIL processes

• Should have worked with multiple global teams and cultures, should have the diplomacy to deal with multinational clients

About Autodesk

With Autodesk software, you have the power to Make Anything. The future of making is here, bringing with it radical changes in the way things are designed, made, and used. It's disrupting every industry: architecture, engineering, and construction; manufacturing; and media and entertainment. With the right knowledge and tools, this disruption is your opportunity. Our software is used by everyone - from design professionals, engineers, and architects to digital scientists, students, and hobbyists. We constantly explore new ways to integrate all dimensions of diversity across our employees, customers, partners, and communities. Our ultimate goal is to expand opportunities for anyone to imagine, design, and make a better world.

Location: Asia Pacific-India-Karnataka-Bangalore

Industry : Computer Software

Job Functions; Information Technology and Services

Employment Type: /Regular

Learn More

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.

Diversity & Belonging

We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

Are you an existing contractor or consultant with Autodesk?

Please search for open jobs and apply internally (not on this external site).

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Not quite ready to apply? Join our talent community (https://flows.beamery.com/autodesk/tc-signup) to stay up to date on new job opportunities and the latest Autodesk news.