Job Description

As the Support Services Owner, your role within a team setting involves taking custodianship for encouraging and maintaining Oracle Cerner client relationships. In your interactions with Oracle Cerner clients, you will undertake a variety of responsibilities. Your overarching objective is to nurture positive relationships within the team and with clients, striving to deliver valuable outcomes for both Oracle and our clients.

-Managing intricate external client relationships characterized by a high degree of variability.-Influencing client support strategy with a focus on achieving value and targeted outcomes-Developing refined continuous improvement strategies-Serving as the sole point of contact for support critical issues that cut across different interpersonal units-Providing expertise in support processes and offering mentorship on expectations for both internal collaborators and external clients-Collaborating with internal team value and participating in efforts to improve overall performance and efficiency.

Basic Qualifications

At least 2 years healthcare information technology (HCIT) consulting, HCIT support, project/program management, client relationship management and/or other client-facing or HCIT solution work experience

Bachelor's degree in Computer Engineering, Computer Science, Information Systems, Software Engineering, or related field, or equivalent relevant work experience

Expectations

Perform other responsibilities as assigned.Willing to work additional or irregular hours as needed and allowed by local regulations.Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position.

Career Level - IC1

Responsibilities

-Responsible for ensuring client satisfaction and meeting service level targets.

-Attain business goals through the development of client relationships, conducting regular reviews of support metrics for -client leadership, and proposing effective strategies.

-Lead all aspects of critical issues of client service requests and call out as needed.

-Secure approvals for change requests, prepare documentation, and lead weekly client change control calls.

-Apply technology applications to monitor and track issues, ensuring resolution and adherence to processes.

-Coordinate and facilitate package management, and foster collaboration with internal collaborators to accomplish client objectives.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer