Job Family: Customer Services

Req ID: 430111

Hello go-getter!

We know that a business only thrives if our people are thriving. That’s why we always put our people first. Our global and diverse team would be happy to support you and challenge you to grow in many ways. Who knows where our joint journey will take you?

Siemens Global Business Services (GBS) is a Siemens Service Company that provides innovative digital solutions and customer-oriented business services. With more than 20 years of experience, Siemens GBS taps into its understanding of how organizations and businesses work to seamlessly integrate, digitalize and optimize business processes with a portfolio that covers end-to-end business needs.

You’ll make an impact by:

• The Technical Support Engineer will provide expert technical assistance to our German-speaking customers. This role involves handling inbound calls and managing cases/tickets to resolve technical issues efficiently and effectively. The ideal candidate will have strong technical knowledge, excellent communication skills in German, and a passion for delivering exceptional customer support.

• Provide technical support to German-speaking customers via phone, email, and ticketing system. Diagnose and troubleshoot technical issues, guiding customers through solutions.

• Manage and resolve customer cases/tickets, ensuring timely and accurate responses.

• Collaborate with internal teams to escalate and resolve complex issues.

• Document customer interactions, technical issues, and resolutions in the support system.

• Maintain a high level of customer satisfaction by delivering professional and courteous support.

• Stay updated with product knowledge, industry trends, and best practices in technical support.

• Participate in training sessions and contribute to knowledge base articles.

You’ll win us over by:

• Fluent in German (both written and spoken).

• Strong technical aptitude and problem-solving skills.

• Experience in a technical support or customer service role, preferably handling calls and cases/tickets.

• Excellent communication and interpersonal skills.

• Ability to work independently and as part of a team. Familiarity with ticketing systems and remote support tools.

• Knowledge of [specific technologies, software, or industry relevant to your company] is a plus. Bachelor’s degree in computer science, Information Technology, or a related field is preferred.

• Technical troubleshooting and problem-solving abilities. Proficiency in using support software and tools.

• Ability to explain complex technical concepts in a clear and concise manner.

• Strong organizational and time-management skills.

• Customer-focused aƫtiude with a commitment to providing outstanding service.

Create a better #TomorrowWithUs!

We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.

Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens. They are an integral part of our Business Conduct Guidelines and our corporate strategy.

This role is based in Bangalore. But you’ll also get to visit other locations in India and globe, so you’ll need to go where this journey takes you. In return, you’ll get the chance to work with teams impacting entire cities, countries and the shape of things to come. We’re Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries.