Public Safety Technical Systems Manager

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Public Safety Technical Systems Manager

Salary

$9,113.07 - $12,212.38 Monthly

Location

Bend, OR

Job Type

Regular, full time, full benefits

Job Number

2024-00118

Department

9-1-1 Service District

Opening Date

07/08/2024

Closing Date

8/8/2024 11:59 PM Pacific

Bargaining Unit

Non-Rep

• Description

• Benefits

• Questions

Summary

ABOUT THE DEPARTMENT:

Our mission is to provide prompt assistance in a caring, resourceful and professional manner to those we serve. The Deschutes County 9-1-1 Service District became a consolidated public safety dispatching agency in 1988, taking all calls for police, fire, and medical service assistance in Deschutes County. The District dispatches for 15 police and fire/emergency medical services (EMS) agencies and works closely with the U.S. Forest Service, AirLink, Life Flight, Oregon State Police, and other State and Federal entities.

ABOUT THE COUNTY:

We know where you choose to live, work and play matters. Deschutes County is one of the largest employers in Central Oregon and the largest municipal government in the region. Our dedicated and passionate workforce of more than 1,200 employees provide County services in a number of departments, divisions, and offices.

Located in the heart of Central Oregon, between the towering Cascade Mountain Range to the west and the high desert plateau to the east, Deschutes County is the outdoor recreation capital of Oregon. We enjoy a renowned quality of life, with big-city opportunities and small-town neighborhoods.

We hope you’ll consider joining our talented team.

ABOUT THE JOB:

You will have the opportunity to be part of a forward-thinking, innovative technology team that works together to meet and fulfill the technical needs of the district. This position is responsible for strategic IT vision and plans and manages communication system operations of the County 9-1-1 Service District to provide reliable emergency services communications for the County; manages technical staff and technology systems for the multi-agency regional consolidated Public Safety Answering Point (PSAP) and dispatch system; monitors operations to assure the PSAP technology meets service demand requirements.

This position is a full-time position, Monday-Friday 8 a.m. – 5 p.m. with County holidays off.

Key Responsibilities:

• Managing strategies to maintain and update integrated communications systems.

• Managing technical support staff, and assigning duties and responsibilities.

• Managing technology contracts and RFPs.

• Managing coordination with County departments, District Partners, and regional government agencies.

• Developing plans for disaster recovery, back-up procedures, and security issues.

• Assures effective communication of technical issues; assures all technical issues are properly addressed and resolved; manages budget and expenditures.

• Directs the testing of communications center equipment for proper functioning; coordinates the maintenance and repair of communications center equipment and components.

• Performs other duties as business needs necessitate.

What You Will Bring:

Knowledge of or experience with:

• Public safety communications principles, practices, methods, techniques, and equipment.

• Operating and maintenance standards for a variety of complex computer and communication systems and software applications unique to a Public Safety Answering Point (PSAP).

• Principles and practices of technology project planning, technology management, communications system development, and systems integration in a government environment.

• Techniques and practices for efficient and cost-effective management of resources.

• Principles and practices of administrative management, including personnel rules, budgeting, procurement, contract management, risk management, and employee supervision.

• Record keeping and records management rules and standards.

• Standard and specialized computer software applications.

Skill in:

• Analyzing communications systems problems, evaluating alternatives, and making logical recommendations based on findings.

• Exercising initiative to develop and implement effective operating procedures for communications systems in a complex environment.

• Installing, configuring, testing, operating, and managing communications network systems and equipment.

• Solving technical problems involving integrated operating systems and hardware platforms.

• Assessing and prioritizing multiple tasks, projects and demands, and coordinating the work of others.

• Planning and directing the work of contract service providers.

• Managing staff, delegating tasks and authority, and coaching to improve staff performance.

• Compiling and analyzing operational data, and preparing and maintaining accurate records.

• Communicating effectively verbally and in writing.

*This posting is not meant to be an all-inclusive list of duties and responsibilities, but rather constitutes a general definition of the position's scope and function.

Notification to all candidates will be sent viaemail and/or text only. Please opt in for text messaging or check your email and your Governmentjobs.com account for application status.

Additional information regarding the position may be found by clickinghere. (https://www.governmentjobs.com/careers/deschutes/classspecs)

Compensation

$9,113.07 to $12,212.38 per month for a 173.33 hour work month. Excellent County benefit package when eligible. This position is available immediately.

Our robust health plan is offered at a minimal cost of $95 per month for employee only or $116 per month for employee plus dependents, which includes an innovative on-site clinic, pharmacy, and wellness and wellbeing services. Additionally, we include life insurance, retirement (PERS), generous paid time-off (14-18 hours/month to start, pro-rated for part-time), holidays, and professional development opportunities. Please click HERE (https://www.deschutes.org/sites/default/files/fileattachments/human_resources/page/682/2024_deschutes_county_benefits_guide_-_final.pdf) for full benefit details.

Minimum Qualifications

• Associate’s degree in Computer Science, Business, Public Administration, or a related field;

• AND three years of IT project management experience related to technology in emergency services communications center programs, including managerial experience;

• OR any equivalent combination of training, education, and experience that provides the required skills and knowledge to perform the job.

Preferred Qualifications:

• Bachelor’s degree in information technology, Computer Technology, or a related field; AND five (5) years of IT operations, application development, and technical support and project management experience related to technology in emergency services communications center programs, including managerial experience; OR any equivalent combination of training, education, and experience that provides the required skills and knowledge to perform the job.

Necessary Special Requirements

The employment offer will be contingent upon pre-employment screening for criminal history and controlled substances (NOTE: Positive test results for marijuana use may result in rescission of a contingent offer of employment). These screenings must be completed with satisfactory findings in order for a formal offer of employment to be extended.

Deschutes County is proud to be an equal opportunity employer. We strive to build an inclusive environment that encourages, supports, and represents the diverse voices and needs of our communities. All are encouraged to apply - we welcome diverse perspectives and experiences.

If you are a veteran and would like to apply for Veterans' Preference, please click HERE (https://www.deschutes.org/hr/page/veterans-preference-information-and-instructions) for information.

Excellent County benefit package when eligible.

Deschutes County offers eligible employees a comprehensive health care package that covers medical, prescription, dental, and vision coverage at a minimal cost of $95 per month for employee only or $116 per month for employee plus dependents. Coverage becomes effective the first of the month following 1 month of employment. Included in the health care package is the Deschutes Onsite Clinic (DOC), which provides a wide range of health, wellness, and primary care services to employees and their dependents. The DOC offers convenient hours and no out-of-pocket costs to patients. The DOC Pharmacy is a full service pharmacy available to employees and dependents to have their prescriptions filled at a discounted co-pay. In addition to the health care package, Deschutes County provides a generous and comprehensive benefits program to eligible employees.

Employer paid benefit offerings include:

• Life Insurance for employee and dependents

• Accidental Death and Dismemberment Insurance

• Long-term Disability Insurance

• Employee Assistance Program

• Retirement Program through Oregon PERS

• Time Management Leave

Employee paid voluntary benefit offerings include:

• 125 Flexible Spending Program

• 457 Deferred Compensation Program

• Supplemental Life and Accident Insurance

To learn more about Deschutes County's generous benefit offerings, please visitwww.deschutes.org/hrand click on Employee Benefits.

01

This position requires an Associate's degree in Computer Science, Business, Public Administration, or a related field; AND three years of IT project management experience related to technology in emergency services communications center programs, including managerial experience; OR any equivalent combination of training, education, and experience that provides the required skills and knowledge to perform the job. Do you meet the requirements as listed above?

• Yes

• No

  02

  Please describe how you meet the minimum qualifications as listed above. Be specific with regard to education and years of experience.

  03

  Preference will be given for a Bachelor's degree in information technology, Computer Technology, or a related field; AND five (5) years of IT operations, application development, and technical support and project management experience related to technology in emergency services communications center programs, including managerial experience; OR any equivalent combination of training, education, and experience that provides the required skills and knowledge to perform the job. Do you meet this preference?

• Yes

• No

  04

  If yes, please describe how you meet the preferred qualifications as listed above. Be specific with regard to education and years of experience.

  05

  Are you able to meet the requirements of the position with or without accommodation?

• Yes

• No

  Required Question

Agency

Deschutes County Human Resources

Address

1300 NW Wall Street Suite 201Bend, Oregon, 97703

Phone

(541) 388-6553

Website

https://www.deschutes.org/jobs

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