Federal Work Study Library Student Assistant 1Student Position Only

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Position Details

Position Information

Position Title Federal Work Study Library Student Assistant 1Student Position Only

Classification Title Federal Work-Study

Hourly rate, Stipend, or Load Unit $14.70/hr

Close Date

Position Type/Employee Class Student Position

Instructor Status Not applicable

Overtime Eligible Non-Exempt

FLSA Status

Campus Location Bend

Primary Purpose

To be the first point of contact at the Barber Library Circulation desk and provide support to the Interlibrary Loan Department by carrying out interlibrary loan tasks & procedures. Provide support for the Barber Library Circulation, Interlibrary Loan, and entire Access Services Department staff (event support, cleaning, shelving).

Essenatial Duties and Responsibilities

• Provide cordial, professional service to all library patrons.

• Utilize complex library software applications to check out, check in, renew circulating library materials, and update patrons’ account status.

• Provide critical opening & closing shift support.

• Assist patrons in person or by phone with Course Reserve requests, item hold requests, general circulation, and library policy.

• Provide pertinent directional information, referring patrons to appropriate departments and library personnel as applicable.

• Learn Library of Congress call number protocol for shelving library items and shelf reading.

• Maintain confidentiality of patron records, both personal and library use information.

• Process local holds, Summit holds, RAPID article requests, and interlibrary loan requests.

• Process incoming loans for COCC patrons in ALMA & ILLiad.

• Process lending returns & borrowing returns to the ILL department.

• Handle request & processing tasks efficiently and meet deadlines for courier and mail.

• Take direction from Library Specialist, Public Services/Library staff, or librarians in the absence of the Head of Access Services.

• Special tasks and other projects as assigned.

  Department Specific

  Knowledge, Skills, and Abilities

Individuals must possess these knowledge, skills and abilities or be able to explain and demonstrate that the individual can perform the duties and responsibilities of the job, with or without reasonable accommodation, using some other combination of skills and abilities. The individual is expected to follow College work rules and policies.

• Ability to communicate effectively with students, staff, and faculty from diverse backgrounds & develop strong working relationships with people from all aspects of human diversity.

• Ability to provide consistent and dependable customer service.

• Reliable, punctual self-starter, who performs responsibly without direct supervision.

• Flexibility, willingness to work at varying paces, and ability to multi-task essential.

• Ability to be accurate and detail oriented.

• Ability to remain flexible and do different tasks on a daily basis.

• Accepts supervision & directions from supervisors.

• Considerable computer and keyboarding ability; adept with software applications/databases, Internet usage

• Ability to manage conflicts within and/or between groups and to work in a team environment.

• Familiarity with library services helpful.

  Ergonomic Requirements

Regular office hours are established between 8 am – 5 pm during the workweek. A flexible work schedule, including nights and weekends, may be necessary due to the nature of the responsibilities.

Incumbent must be able to function effectively indoors in an office environment engaged in work of primarily a sedentary nature. Requires the ability to work at a workstation for extended periods. Requires to write, read written materials and computer screens, and ability to use telephonic conversations. Occasional lifting up to 25lbs. All individuals are required to perform essential functions with or without reasonable accommodation.

Minimum Requirements

• Offered and accepted Federal Work-Study for 2024-25.

• Meeting Satisfactory Academic Progress for financial aid.

  Equivalency Statement

The College recognizes the value of skills and knowledge gained outside of formal higher education and paid employment. Applicants who do not meet minimum qualifications but present other qualifications or experience equivalent to those required will be considered and are encouraged to apply. To qualify under equivalency, applicants must indicate how they qualify under equivalency by responding to the supplemental question presented during the application process.

Preferred Qualifications

• Prior work experience in customer service

• Familiarity with library resources

  EEO Statement

The goal of Central Oregon Community College is to provide an atmosphere that encourages our faculty, staff and students to realize their full potential. In support of this goal, it is the policy of Central Oregon Community College that there will be no discrimination or harassment on the basis of age, disability, sex, marital status, national origin, ethnicity, color, race, religion, sexual orientation, gender identity, genetic information, citizenship status, veteran or military status, pregnancy or any other classes protected under federal and state statutes in any education program, activities or employment. Persons with questions about this statement should contact Human Resources at 541.383.7216 or the Vice President for Student Affairs at 541.383.7211.

This policy covers nondiscrimination in both employment and access to educational opportunities. When brought to the attention of the appropriate parties, any such actions will be promptly and equitably responded to according to the process outlined in general procedures sections N-1, N-2, or N-3.

In support of COCC’s EEO statement, bilingual fluency in English and Spanish is considered a plus, along with experience working in a diverse multicultural setting.