Description

There are over 2500 Delivery Service Partners (DSPs) that delight customers everyday as the chief delivery option in the North America Last Mile space. This role would own, for a net new operating space, the optimization strategy for how many DSPs Amazon needs to service each and every local geography as demand and supply constraints continuously change. This person would partner with upstream volume planning teams to ensure quality inputs and downstream field execution teams to ensure their strategies are delivered upon. They should be excited by moving into a new growth space for the DSP ecosystem, rather than executing a historical playbook. This program manager will design scalable mechanisms that optimize business size for our top partners while also ensuring we don't weight too much capacity on too few partners. By influencing upstream and downstream teams, the program manager will establish a cohesive approach to find this balance.

Key job responsibilities

• Build scalable and data driven long range DSP capacity plans.

• Build and manage processes to incorporate planning inputs in a seamless and scalable manner.

• Build partnerships with upstream planning functions to measure, control and respond to planning variations.

• Work cross-functionally with field operations and functional leaders to drive influence in capacity planning and management.

• Drive leadership business reviews on long term capacity strategy.

A day in the life

This role solves a giant optimization problem. This person utilizes demand inputs and DSP supply estimations to understand where there may be capacity gaps and designs recommendations (in partnership with downstream teams) to address those gaps. This historically has been a mix of art and science, but we are looking for someone who can push this more towards the science side of things and build more scalable processes for how we address capacity imbalances.

About the team

Team members need to both know their data and know their partner teams. Capacity planners need to understand what drives volume variability. But after that they need to earn trust with partner teams to build alignment on our strategies to fulfill needed volume. The team is always encouraged to not just find band-aids to one off problems, but think about how to build new mechanisms to solve the global underlying issue.

We are open to hiring candidates to work out of one of the following locations:

Bellevue, WA, USA

Basic Qualifications

• 5+ years of program or project management experience

• Experience using data and metrics to determine and drive improvements

• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Preferred Qualifications

• 2+ years of driving process improvements experience

• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $92,500/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.