Be unstoppable with us! T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won't stop! Are you looking to get in at the beginning of a new Data and AI business at the un-carrier? Are you customer focused and curious by nature? If yes, then joining the Data and AI team as the Sr. Manager, Customer Success at T-Mobile is the perfect position! This individual will report to the Vice President of Data and AI Monetization and will be responsible for leadership and direction of a team of Customer Success Managers, responsible for TFB (T-Mobile for Business) client-side value and satisfaction while increasing revenue through base retention and value creation. These core functions include: Customer Journey Optimization, Lifetime Value Growth, Client Account Solutions, Customer advocacy and retention, and Operational Excellence and Analytics & Measurement. This leader will build an impactful team with critical skills across the core set of Customer Success Management disciplines while inspiring and influencing a mentality of the Customer Success organizational vision both corporate and industry-wide. Responsible for ensuring these teams have the right structure, operating with high quality, efficiency and exude a passion for excellence across defined core functions. Job Responsibilities: Inspire, recruit and develop top talent Customer Success team leaders and members who bring a customer-obsessed view to their everyday roles. Provide oversight and strategic direction for all employee responsibilities for the Customer Success organization to include: creating a work environment which promotes a customer obsessed attitude, collaborative cross-functional & cross-matrixed teamwork mentality, performance-driven culture, employee success; quality hiring, training, and succession planning processes which encompass the company's diversity & inclusion commitment. Provide oversight and strategic direction to Customer Success functional leaders to ensure executional excellence, inspired and positive team morale while achieving growth targets. Attend client meetings to provide thought leadership and strategic guidance; manage customer escalations as the senior business owner for their success. Collaborate with cross-functional teams including: sales, marketing, care, operations, product, customer experience, implementation, etc. to drive growth and gain market share by delivering a world-class experience; deliver feedback, strategic and tactical insight to leadership through customer insight, analysis and feedback loops. Drive strategy to ensure measurable customer success, retention and expansion across key customer segments including: Small & Medium Business (SMB), Enterprise & Strategic. Develop & execute strategic business planning methodologies in line with fiscal and capital budgets, ensures the strategy is in alignment with company organizational goals and strategies to maximize profitability Work Experience: 7-10 years Management experience leading high-performing teams; documented success leading Customer Success roles with proven methodologies, client-side value and revenue growth. () More than 10 years Experience in a fast-paced communications environment (wireless & wireline preferred), for a large corporation or agency leading client-facing sales, account development/relationship and strategy-centric teams. () Knowledge, Skills and Abilities: Exceptional team leadership, coaching and people development skills. (Required) Strong customer relationshi