Be unstoppable with us! T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won't stop! Job Overview A Thought leader focused on enhancing the total customer experience, exposing customer pain points with recommended solves, while designing segmentation strategies targeting reduction customer contacts to Care, churn, and spend. Additionally, this performer should be proficient in next level data analysis and will be crucial towards ongoing area mapping changes, design and redesign. The Sr. Business Analysis Manager should have elite business and financial acumen with strong experience delivering on high impacting critical insights. The candidate should be comfortable with consistent C-Level presentations and deliverables in a fast paced environment where speed and accuracy are equal in importance. This individual contributor is an experienced professional with a full understanding the area of Customer Service, Retail, Digital, Marketing, Finance and adjacent areas. Ability to resolve a wide range of issues in creative ways. Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. A self starter - Receives minimal instruction on day-to-day work, general instructions on assignments. Dissecting and structuring complex business problems, extracting and analyzing data from a variety of sources, utilizing facts/data to derive a conclusion, and constructing presentations that distill complex analytical findings are essential for success in this role. This critical thinker will work cross functionally in a matrixed environment and help provide key insights to Service Excellence & other teams including, Demand Planning, Contact Interactive Analytics, Technology teams, AI/ML Strategy groups, and Data Enablement teams. In addition this person can be expected to work with Frontline leaders in Care. Areas of expertise: Base management - ability to Build, load balance and maintain customer bases for each Team/crew Market analysis for Geo locations within each region - Informs other verticals' re: areas of focus - including detailed Care, Top 100, Network, SMRA/Prepaid impact analysis Understanding of Comp impacts at market level; Partnership with comp teams Must have an ability to build Strong C-Level Executive Presentations in Powerpoint. Advanced Excel skills are a must Execute an analysis plan for critical projects. Perform data mining, analysis, and modeling to drive business insights. Develop presentations to show complex and customized analytical findings. Must be able to develop next level business cases and determine short/long term ROI Participate in continuous improvement initiatives. Build cross-functional relationships. Qualifications Elite Financial and Business Acumen Experience with statistical methods and analysis tools Highly skilled root cause, data analysis, and other problem-solving methods Exceptional understanding of US Geography and geospatial methodologies Proficient in SQL and 4+ years' experience working with relational databases Experience with Customer Service in telecommunications or equivalent Education Bachelor's Degree in financial, business, or statistical-related field such as mathematics, econometrics, statistics, operations research, other Business. * At least 18 years of age * Legally authorized to