At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees! Job Overview THIS IS A HYBRID ROLE AND WILL REQUIRE THE APPLICANT TO WORK OUT OF OUR BELLEVUE, WA OFFICES A MINIMUM OF 3 DAYS PER WEEK. This is not a "remote" role. We are looking for a Customer Analytics manager to join our team. The successful candidate will be responsible for conducting customer analytics, monitoring device performance, analyzing app performance, and providing insights. Additionally, this role involves acting as a liaison between engineering and business units, conducting brand analytics, developing business cases for new offers, and classifying network traffic. Job Responsibilities: Technical Expertise: Background in 3G / 4G / 5G end to end wireless communications systems, architectures, protocols and infrastructures as well as IP and cloud. Customer Analytics: Analyze customer data to identify trends, preferences, and behaviors that drive business decisions. Device Performance: Monitor and analyze the performance of various devices to ensure optimal functionality and user experience. Apps Performance & Insights: Evaluate application performance metrics and provide actionable insights to improve system efficiency. Engineering-Business Liaison: Serve as the point of contact between engineering teams and business units, including Marketing/PR, Legal, Finance, and TFB, ensuring alignment and effective communication. Brand Analytics: Perform brand analytics to support marketing strategies and enhance brand positioning. Business Case & New Offer Analytics: Develop comprehensive business cases for new offers and conduct detailed analytics to support strategic decision-making. Network Traffic Classifications: Classify and analyze network traffic to optimize performance and enhance security measures. Education: Bachelor's Degree Computer Science or Engineering or related field (Required) Work Experience: 5+ years of technical engineering experience. Less than 2 years People Management Experience. Knowledge, Skills and Abilities: Motivation Self-motivated and able to work well under pressure. Able to simultaneously support multiple strategically significant tasks under fixed/accelerated deadlines. (Required) People Management Ability and desire to lead teams. Develop, maintain, and strengthen partnerships that can provide information, assistance, and support. (Required) Communication The ability to ensure that information is passed on to others who should be kept informed. Express self clearly in conversations and interactions with others. Clear business and technical writing skills. The ability to plan and deliver oral and written communications that make an impact and persuade their intended audiences. (Required) Customer Support The ability to demonstrate concern and meet external and/or internal customers' needs. (Required) Technical Architecture The ability to demonstrate depth of knowledge and skill in a technical area. The ability to tackle a problem by using a logical, systematic, sequential approach. (Required) Strategic Thinking The ability to anticipate the implications and consequences of situations and take appropriate action to be prepared for possible contingencies. (Required) * At least 18 years of age * Legally authorized to work in the United States Travel: Travel Required (Yes/No): DOT Regulated: DOT Regulated Position (Yes/No):No Safety Sensitive Position (Yes/No):No Base Pay Range: $126,100