Responsibilities

• Assist the team in developing logistics solutions by reversing logistics program to ensure smooth launch and work actively with cross-functional teams to continuously improve customer and seller experience.  
• Scope short/long term strategy for Merchant Manager for logistics network.  
• Work cross-functionally to validate key business assumptions for logistics operations.  
• Conduct industry research, collect the voice of customers, voice of sellers, and benchmark the competitors.  
• Scale logistics solutions by analyzing the market and make decisions on targeting segments.  
• Build the ticket tags, reason code, issue bank, and dashboard.  
• Assist in defining the right metrics for logistics operations.  

• Expand SLA/carrier/ship methods.  

   

Qualifications

Must have a Master's degree in Computer Science, Engineering (any), Information Technology, Data Analytics, Operations Research, Business Administration, Supply Chain Management, Procurement, or a related field, and 1 year of related work experience; OR a Bachelor's degree Computer Science, Engineering (any), Information Technology, Data Analytics, Operations

Research, Business Administration, Supply Chain Management, Procurement, or a related field, and 3 years of related work experience.

Of the required experience, must have 1 year of experience in each of the following:

• Building and streamlining processes and workflows using Jira, and tracking projects status and milestones and coordinating cross-functional alignment to ensure timely execution of deliverables;  
• Designing and conducting user testing, surveys, and interviews, and analyzing quantitative and qualitative data to generate actionable insight to influence product roadmaps;  
• Conducting strategic analysis on industry trend, customers, and competitors, and developing methodologies to segment and size target market to provide recommendations to the product team;  
• Building and managing user feedback loop, including triaging, quantifying, and prioritizing user pain points, usability issues, and feature requests to be considered by product and engineering in future developments; and  

• Analyzing user inquiries and feedbacks and reporting platform malfunction statistics to identity trends to assist the engineering and product team to improve the product performance.  

   

TRAVEL REQUIREMENT: Domestic travel up to 15% required.

Type

: Full time, 40 hours/week

Location

: Bellevue, WA

Salary Range:

$91200 - $143556

per year

To apply, and for information on benefits offered, visit:

https://jobs.bytedance.com/en/ and type Job ID *A219900A in search bar. Contact lpresumes@bytedance.com if you have difficulty appl *