Description

We are a small team within Seller Fulfillment Services with a focus on innovative ways to extend current fulfillment capabilities for sellers across various Amazon marketplaces.

We are looking for dedicated, hardworking, analytical candidates to join our team. Some of the responsibilities of a Program Support Associate include:

• Investigate merchant accounts and enforce policies and performance standards against behavior that could pose a risk to Amazon, our buyers or other merchants

• Be aware of and identify new fraud patterns and trends among merchant accounts. Take appropriate action to identify and minimize associated risks

• Correspond with buyers, merchants, and other entities to make informed decisions about Amazon marketplaces

• Achieve productivity and quality standards for investigations

• Participate in special projects and assignments to assist in protecting customer experience, ensuring good seller experience, and improving the effectiveness and efficiency of the team’s processes

• Work on weekends and outside of the standard workday with flexibility for overtime

We are open to hiring candidates to work out of one of the following locations:

Bellevue, WA, USA

Basic Qualifications

• 1+ years of customer service experience

• Experience with Microsoft Office products and applications

• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

• Experience in payments or e-commerce

• Experience with customer service and/or finance related work

• Available to work on weekends and outside of the standard workday with flexibility for overtime

• Strong oral and written communication skills to create relationships with carriers and sellers.

• Ability to effectively work with a variety of organizations, management levels, cultures, and personalities.

• Experience communicating with technical and non-technical stakeholders across multiple teams.

Preferred Qualifications

• Self-disciplined, diligent, detail oriented and accurate

• Ability to work cooperatively with team members, management and other teams

• Proven ability to work in a fast-paced dynamic environment

• Experience working in a metrics/productivity based environment

• Demonstrated ability to analyze problems logically

• Demonstrated positive, results oriented attitude

• Ability to recognize non-obvious patterns

• Capacity to learn

• Ability to work under minimal supervision

• Ability to effectively manage time, and individually prioritize multiple tasks of competing priority

• Ability to compose grammatically correct, concise and accurate written correspondence

• Ability to communicate complex transactional issues correctly and clearly to both internal and external customers

• Ability to maintain high levels of confidentiality

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $31,200/year in our lowest geographic market up to $64,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.