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T-Mobile USA, Inc Director, People Sciences in Bellevue, Washington

Be unstoppable with us! T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won't stop! The Director, People Sciences is responsible for developing an enterprise wide people sciences vision and research science roadmap for T-Mobile, working with senior HR leadership and aligning with senior leadership partners. The role also includes setting high standards in research science, mentoring and developing team members, and actively recruiting new research scientists. The role requires studying and surfacing enterprise wide business and people related phenomenon using systematic methods of hypothesis testing, data collection, quantitatively analyzing/interpreting data using advanced statistical techniques, and delivering technical and business facing reports to answer key questions of interest. The Director, People Sciences leads research design, sampling, technical analysis, insights delivery, and post hoc measurement of critical research experiments, pilots, and programs that are focused on evaluating specific, testable hypotheses. There is an expectation of diving deep to identify the underlying root cause of a business problem; demonstrating strong scientific judgment; identifying technical, program, and/or solutions trade-offs; effectively translating technical methods and deep insights into simple solutions/actions/behaviors that can be easily deployed; and delivering measurable impact by integrating scientific insights (that have been statistically validated and are technically bar raising) into scalable T-Mobile wide tools, programs, products, and mechanisms to advance the overall T-Mobile People Strategy. This role will require thinking big and executing on cutting-edge network analytics, ML/AI, and Deep Learning models to analyze sophisticated datasets and innovate in people sciences. While research science roles overlap with work done by data scientists, research science is a distinct practice with a unique focus on hypothesis testing and explain-ability of research insights and working towards scalable and pragmatic enterprise wide solutions. Hybrid role based in Bellevue, WA or Overland Park, KS. Un-carrier Responsibilities Develop a vision, 3-year plan, and 12-month research science roadmap working across the senior HR leadership team and aligning with senior leadership partners; build and deploy mechanisms for reviewing roadmap, goals, and trade-off decisions with executive collaborators. Proactively identify and solve T-Mobile enterprise-wide large-scale complex, undefined employee experience, talent, and organizational capability business problems and deliver research science plans and solutions with minimal guidance. Build and execute on long-term plans for developing and integrating a diverse and complex set of active and passive data sources to be used for qualitative and quantitative modeling; implement scalable and automated processes for large-scale data analysis, AI/ML model development, validation, and deployment. Set and maintain the high bar standards in research science across the T-Mobile HR people sciences team, which includes mentoring, sharing expertise and developing team members, publishing research science findings, and actively recruiting new people science research scientists. Develop and implement innovative network analytics, AI/ML and Deep Learning models to analyze datasets to innovate in people sciences and enable evaluation of causal impact. Build and run true A/B and quasi-experimental designs to assess the impact of mechanisms, prog

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