Be unstoppable with us! T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won't stop! Job Overview This position is responsible for the development and execution of CRM campaigns in order to grow and retain T-Mobile's customer base. This position is specifically responsible for timeliness, quality and accuracy of campaign execution & its results. Furthermore in scope is the identification of channel and process improvement to support campaign management efficiency & effectiveness. The Campaign Manager builds and manages the campaign plan or program including: channels, test & learn plan, milestone management, QA/UAT and ensures timely deployment of customer messaging. This role guides forecasting conversations with business partners, delivering pre-sizing, workback schedules, channel performance reporting, insights generation and recommendations. This role works cross functionally with key stakeholders, agencies, and other partners. The position requires experience (3+ years) with direct to consumer (D2C) channels, CRM, project management, direct marketing channels, digital marketing, reporting, stakeholder management. Job Responsibilities: Coordinating with multiple cross-functional teams in a fast-paced environment, often in remote setting. Lead direct marketing campaigns end-to-end to T-Mobile base customers through relevant channels (e.g. Direct Mail, Email, SMS, App, etc.) Builds campaign & communication plans including workback schedule to support the strategic goal provided by the business partner. Drives campaign execution planning including: channel plan, test & learning plan, campaign forecast, resource support plans and key milestone results to deploy on-time. Partners with multiple internal and external functional teams to drive the initiative forward, provide status updates, ensure results are met, provide impact assessments and recommendations and/or adjust schedule and plan as needs of the business shift. Ensures on time preparation of plan as well as consistency and accuracy of KPIs, reach, timing, and messaging. Directly lead key elements of assigned campaigns including CARE/NRP review & approval; confirming list delivery with audience team; QA/UAT of creative; milestone management; deployment reporting; channel performance reporting; retrospectives & insights. Function as single point of contact for the campaign on behalf of campaign & channel management including ability to represent channel recommendations, basic channel capabilities and summarize back to channel team if there are requests for new capabilities. Develop and coordinate the execution of specific campaign programs including performance tracking and the identification of gap-closing measures to drive future marketing decisions and campaign optimization. Supervise the execution of specific campaign programs including performance tracking and the identification of gap-closing measures. Identify and recommend improvements for the intake and execution process within CRM, and across the broader organization. Communicate timely campaign/program progress and success, reports to internal stakeholders and management. Facilitates retrospectives across teams and identifies takeaways for future best practices. Education: Bachelor's Degree Business or related field (Required) Work Experience: 2-4 years Project Management experience (has managed small to medium sized projects including multiple simultaneously). 2-4 years Experience in mana