Description

Amazon's success is built on a foundation of Customer Obsession. In the Reverse Logistics business at Amazon, we are looking for a results oriented candidate who will help build datasets, reporting that drives business insights, and platforms that support our Operations team's ability to Deliver Results.

Key job responsibilities

The successful candidate will be able to:

• Effectively manage customer expectations and resolve conflicts that balance client and company needs.

• Develop process to effectively maintain and disseminate project information to stakeholders.

• Be successful in a delivery focused environment and determining the right processes to make the team successful.

• This opportunity requires excellent technical, problem solving, and communication skills. The candidate is not just a policy maker/spokesperson but drives to get things done.

• Possess superior analytical abilities and judgment. Use quantitative and qualitative data to prioritize and influence, show creativity, experimentation and innovation, and drive projects with urgency in this fast-paced environment.

• Partner with key stakeholders to develop the vision and strategy for customer experience on our platforms. Influence product roadmaps based on this strategy along with your teams.

• Support the scalable growth of the company by developing and enabling the success of the Operations leadership team.

• Serve as a role model for Amazon Leadership Principles inside and outside the organization

• Actively seek to implement and distribute best practices across the operation

• Develop queries and visualizations for ad-hoc requests and projects, as well as ongoing reporting.

• Partner with internal stakeholders across multiple teams, gathering requirements and delivering complete solutions

Basic Qualifications

• Bachelor's degree or equivalent

• Experience defining requirements and using data and metrics to draw business insights

• Experience with SQL

• Experience with data visualization using Tableau, Quicksight, or similar tools

• Experience making business recommendations and influencing stakeholders

• Experience with Excel

Preferred Qualifications

• Bachelor's degree in finance, accounting, business, economics, engineering , analytics, mathematics, statistics or a related technical or quantitative field

• 3+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience

• 1+ years of business analyst, data analyst or similar role experience

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,900/year in our lowest geographic market up to $143,100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.