Summary

Information Technology Technician support clients in the use of computer applications and operating systems, install hardware, software, data network, telecommunications devices, and troubleshoot information systems. Coordinates and corrects problems with computers, equipment, and communication hardware and software.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Installs, maintains, and configures client workstations

• Hardware, software, and network troubleshooting

• Installs, configures, and maintains network servers connected by a local area network.

• Communicates status and issues with end users

• Implements security procedures based on policies and best practice

• Applies technical knowledge of data communications, standards, protocols, and internet - working concepts.

• Maintains software, hardware, and network documentation

• Requests and maintains vendor proposals for networking solutions

• Maintains helpdesk ticketing system

• Monitors and maintains desktop systems, printers, and other peripheral equipment.

• Provides help desk support and technical assistance to system users.

• Gathers and maintains inventory of IT equipment, such as laptops, mobile devices etc., as well as the parts and materials to repair these devices.

• Coordinates with vendors as necessary to resolve issues with IT systems, software, or hardware.

• Documents hardware failure, repair, installation, and removal.

• Records computer processes, procedures, hardware and software information.

• Presents equipment and policy training to end users.

• Researches and analyzes new technology, techniques, threats and industry best practices to optimize efficiency and usability and minimize vulnerabilities.

• Other duties assigned.

Competencies

1. Leading Self

2. Critical Thinking.

3. Complex Problem Solving.

4. Judgement and Decision Making.

5. Reading Comprehension.

6. Speaking.

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as Laptop, computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Must be able to remain in a stationary position 60% of the time.

• Often moves about inside the office to access file cabinets, office machinery, etc.

• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.

• Expresses or exchanges ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately or quickly.

• Frequently moves computer equipment exceeding 50 pounds.

• Must be able to work indoor conditions 99% of the time.

• Climbing up/down ladders, under office furniture

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Position Type/Expected Hours of Work

This is a full-time position. Typical days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m. Evening and weekend work can be expected based on business need.

Travel

Travel is expected:

• 50% of the time daytrips between buildings

• 10% of the time travel to remote offices involving overnight stay

Experience

• Excellent communication skills, mature interpersonal style, ability to interact with a diverse range of people, and strong teamwork skills

• Strong organizational and time management skills and the ability to work under pressure

• Solid work ethic with an emphasis on quality workmanship

• Ability to explain technical issues to non-technical users

• Solid work ethic with an emphasis on quality workmanship

• Strong troubleshooting skills

• Critical Thinking and Complex Problem Solving.

• Judgement and Decision Making

• Obtain COMP TIA A+ Certification within 12 months of start date (employer will provide training and pay for certification test)

• High School diploma or equivalent

Preferred:

• Windows operating systems

• Basic understanding of networking

• Previous information technology experience

• College Degree

Education

High School diploma or equivalent

Additional Eligibility Qualifications

Maintains a valid Driver’s License and be insurable under company insurance provider/program.

Security Clearance

None required for this position

AAP/EEO Statement

Ho-Chunk, Inc. is an equal opportunity employer. All applicants are considered without regard to age, sex, race, national origin, religion, marital status or physical disability. However, preference may be extended to persons of Indian descent in accordance with applicable laws.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EOE/M/F/Veteran/Disabled/Sexual Orientation/Gender Identity/Drug Free Employer

SBA 8(a), SDB Certified,HubZone, Buy Indian Certified, Native American Tribally-owned.

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Job Locations US-NE-Bellevue

ID 2022-5975

Company Ho-Chunk Corporate Services

Category IT / Cyber Security / Network Systems

Position Type Regular Full-Time

Remote No