Summary This position is located at Unaccompanied Housing at NAS JRB New Orleans. The purpose of this position is to perform building manager duties for the Unaccompanied Housing Program. This position requires heavy lifting, moving furniture, and the use of stairs. Responsibilities Escorting new residents to their unit or room, when possible. Conducting a new resident visit to review the assigned furnishings and equipment inventory and help orient residents to their new accommodations, including building or campus common areas and amenities. If unable to conduct the new resident visit at check-in, conduct the visit as soon as possible as schedules permit. Managing the check-out of cleaning equipment (e.g., vacuums) to residents, as necessary, to effectively clean and maintain their rooms. Conducting daily facility assessments of the facility exterior and grounds as well as all common areas (i.e., lounges, laundry rooms, common kitchens, public restrooms, etc.). Verifying that vacant or unassigned units or rooms are ready for occupancy. Monitoring the performance of custodial contractors where applicable. Conducting room inspection visits of all occupied or assigned permanent party spaces, at least quarterly, following entry protocols specified in chapter 6 of the Unaccompanied Housing Operations Manual and CNIC Note 11103 (Unaccompanied Housing Inspection Program). These inspection visits serve as an opportunity to converse with residents; provide updates on the status of any outstanding trouble calls; inspect fire safety equipment (e.g., smoke detectors, carbon monoxide alarms, fire sprinklers, etc.); verify material condition of the unit or room and assigned furniture fixtures and equipment (FF&E); and ensure compliance with UH rules and regulations. Reporting any signs of property damage or violation of UH rules and regulations, along with visit findings, to the complex manger or UH manager, as appropriate. Serving as an escort for anyone that is not a resident, to include: tenant commands, Public Works (PW), Security, Fire, Environmental Protect Medical Unit (EPMU) personnel, UH Assessment Program contractors and touring visitors. Enforcing local UH guest and visitor policies. Ensuring guests are escorted at all times by a building resident, UH staff member or Resident Advisor (RA). Coordinating resident trouble calls and submitting work requests as necessary. Ensures security of all residents is maintained at all times. Coordinating with the complex manager, facility liaison or PW staff concerning maintenance problems regarding the interior, exterior or grounds and outstanding trouble calls in their assigned building(s). Performing minor preventive maintenance to furnishings and appliances to ensure compliance with warranties and to maintain functionality. This may include: changing clock batteries; changing light bulbs in fixtures that are accessible with no more than a six-foot ladder; lubricating the locks and hinges on doors; tightening furnishings hardware and screws; minor furnishings repairs, such as gluing joints and cleaning lint traps on dryer vents; etc. (Unaccompanied Housing Operations Manual chapter 9). Operating baggage storage room in assigned UH building(s). (Unaccompanied Housing Operation Manual chapter 6 and local policy). Coordinating dormitory maintenance requirements with the dormitory manger or training command representatives, as necessary. Conducting RA facility training and ensuring the completion date is entered in Enterprise Military Housing (eMH). Conducting Furniture Fixtures and Equipment (FF&E) inventories and bar coding of furnishings, equipment and rooms as needed. Maintain control of FF&E in vacant or unassigned units or rooms in assigned UH building(s). Supporting the annual Tenant Satisfaction Survey (TSS) with distribution of surveys and development of action plans based upon survey results. Using Unaccompanied Housing Operations Manual (CNIC M-11103.2 Appendix F) facilitating the new resident orientation brief, if designated by the UH manager. Ensures resident's privacy is maintained at all times. Provide quality customer service for all internal and external customers, presenting neat, clean and professional appearance at all times. Other duties as assigned. Requirements Conditions of Employment Qualifications In order to qualify for this position, your resume must provide sufficient experience and/or education, knowledge, skills, and abilities, to perform the duties of the specific position for which you are being considered. Your resume is the key means we have for evaluating your skills, knowledge, and abilities, as they relate to this position. Therefore, we encourage you to be clear and specific when describing your experience. All non-government positions identified on your resume must include complete address and to and from dates. Government positions must include pay plan, series, grade, to and from dates and address of the agency/organization. Specialized experience directly related to the duties described above. Qualifying experience must have been equivalent to the next lower level in the normal line of progression. Specialized experience must demonstrate the following: Preferred 12 months of work experience that demonstrates knowledge of the basic principles, concepts, standards and regulations of customer service. Must be skilled in the use of a personal computer and Microsoft Office applications. Must possess basic math and reading skills. Must be able to communicate clearly and effectively both verbally and in writing in English. Knowledgeable in minor maintenance such as changing clock batteries; changing light bulbs in fixtures that are accessible with no more than a six-foot ladder; lubricating the locks and hinges on doors; tightening furnishings hardware and screws; minor furnishings repairs, such as gluing joints and cleaning lint traps on dryer vents; etc. FACTOR 2 SUPERVISORY CONTROLS The incumbent reports directly to and receives technical control and guidance from the UH Manager, Complex Manger, or Supervisory Building Manager if applicable, and is charged with ensuring that established functions and policies for facilities are implemented. You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. As part of the application process, you must complete and submit an occupational questionnaire and your RESUME MUST SUPPORT AND VALIDATE YOUR ANSWERS or you may be removed from consideration. ONLY THE MOST HIGHLY QUALIFIED CANDIDATES WILL BE REFERRED. IF MANAGEMENT DOES NOT WISH TO SELECT A HIGHLY QUALIFIED CANDIDATE, THEY MAY REQUEST A REFERRAL LIST INCLUDING WELL OR QUALIFIED APPLICANTS. Please follow all instructions carefully. Errors or omissions may affect your rating and/or appointment eligibility. PLEASE READ THIS VACANCY ANNOUNCEMENT IN ITS ENTIRETY TO ENSURE ALL REQUIREMENTS ARE ADDRESSED IN YOUR APPLICATION PACKAGE. RELOCATION AUTHORIZED NO Payment of Permanent Change of Station (PCS) is authorized, based on a determination that a PCS move is not in the Government interest KEY REQUIREMENTS/CONDITIONS OF EMPLOYMENT You must be a US Citizen. Males must be registered or exempt from Selective Service. https://www.sss.gov/register/ Selectee must be determined suitable for federal employment. Selectee may be required to successfully complete a probationary period. Selectee is required to participate in the direct deposit pay program. Social Security Card is required. Satisfactorily complete an employment verification (E-VERIFY) check. A favorable background is a requirement of this position. Failure to obtain and maintain a favorable background may result in the withdrawal of the position offer or removal. NOTE: Applicants have the ability to perform an E-Verify Self Check to confirm employment eligibility at http://www.uscis.gov/mye-verify/self-check. Although a Self-Check is not mandatory, it can be a useful tool for applicants to find out if there is a problem with their employment eligibility records and resolve any issues before taking a job. Education This position does not have a positive education requirement. Additional Information The Federal government offers a number of exceptional benefits to its employees. Benefits you get to enjoy while working for our TEAM include but are not limited to: Comprehensive benefits package (medical, dental, life insurance, spouse & dependent life insurance, long-term disability, retirement, and 401(k) savings plan, annual and sick leave, tuition reimbursement, etc.). Stability of Federal Civilian Service People with passion for doing work that matters Quality of Work Life Balance Some positions have special requirements- Position is a non-critical, sensitive, position requiring access to IT II system and/or access to PII. An access National Agency Check investigation (ANACI) is required via the SF 86 security form.- Required to submit a Financial Disclosure Statement, OGE-450. Executive Branch Personnel Confidential Financial Disclosure Report upon entering the position and annually, in accordance with DoD Directive 5500-7R, Joint Ethics Regulation, dated 23 March 2006.- Salary is dependent on experience and/or education.- For positions requiring travel more than twice per year, selectee may be required to obtain and maintain in good standing a Government-issued Travel Card for official government travel purposes. This announcement may be used to fill additional vacancies within 90 days of closing date. The Department of the Navy (DON) is an Equal Employment Opportunity Employer. Applicants are assured of equal consideration regardless of race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. This agency provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodations should email their request to MILLCNICNAF_EEO@navy.mil to ensure proper consideration is given. The decision on granting reasonable accommodation will be on a case-by-case basis. This activity is a Drug-Free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Sailors, their family members, and all other customers have a right to a reliable and productive Federal workforce.