If you are interested in providing excellent customer experience and working in a diverse and fast-growing environment, do not hesitate to learn more about this vacancy.

Your Role

The purpose of this role is to design, maintain, and enhance the Air Logistics training portfolio within the Learning Management System (LMS). This includes creating and migrating courses & learning paths, managing user access, supporting trainers and learners, and ensuring seamless LMS operations. The role also involves driving innovation by integrating advanced training tools, providing data-driven insights through reporting, and collaborating with stakeholders to deliver an exceptional learning experience.

Your Responsibilities

• The maintenance of courses, programs, and certifications within Learning@KN/LMS, including creation, removal, amendments, and updates. It involves the integration of training activities such as seminars, webinars, quizzes, and SCORM e-learning packages.

• Consultancy regarding the LMS functionalities/training administration and actively participating in establishing procedures and processes in the system. Maintain the existing training portfolio within the LMS.

• Collaborate with our trainers and other stakeholders to clarify course creation requests and recommend best solutions, ensuring a superior (internal) customer experience.

• Participate in migration of the current Air Logistics Training portfolio to the new LMS (SAP SuccessFactors), ensuring a smooth and accurate transition of all courses and related materials.

• Manage user permissions and roles in the LMS.

• Enroll and unenroll users in courses and learning paths as needed.

• Provide assistance to trainers with various LMS-related needs and inquiries.

• Provide 3rd-level support to learners, resolving complex issues related to the Air Logistics Training portfolio within the LMS.

• Provide course completion and trainee attendance reports to stakeholders using Tableau Dashboards.

• Support LMS system upgrades by testing new features, reporting any unexpected system behavior, and informing our trainers about newly introduced features.

• Evaluate and communicate requests for new LMS features to the IT team in TLL.

• Maintain and enhance the portfolio of future Air Logistics training tools, such as AI-driven content creation tools and tools for engaging live training sessions.

• Share best practices and provide guidance on using these tools effectively within the training team and other stakeholders.

• Reporting - various reports; Scheduled reports - creating such reports in Learning@KN based on requester's requirements; ad hoc reports - sending different completion reports to requesters, depending on their specification

Your Skills and Experiences

• Experience in Learning Management Systems (Totara or SAP SuccessFactors) is preferable

• Skilled at exploring IT systems and leveraging available resources to find solutions

• Strong communication skills to effectively collaborate with internal stakeholders

• Ability to handle high-pressure situations and deadlines

• Ability to collaborate with cross-functional teams and build strong working relationships

• IT-minded with the ability to quickly understand and adapt to new systems

• Dedicated to delivering an excellent internal customer experience for project teams, trainers and learners

• Fluent in English language

Good Reasons to Join

Kuehne+Nagel invests in the development of your talent through Individual development plans tailored to your career goals and also motivates you to deploy your talent for delivering continuous business improvement and customer excellence. You can expect a variety of internal training and access to our internal learning platform and e-library for your personal and professional growth as well as subsidized foreign language courses. We offer you a compensation and benefits system that follows the business trends of service centers. Kuehne+Nagel supports your well-being, therefore we offer you subsidized Fitpass monthly membership, team-building events, sports activities and fresh seasonal fruit in a healthy environment. Our employees have the opportunity to experience both working from the office and from home, since we take turns with remote work. We are continuously building our local and global network and our service portfolio, creating career opportunities in different fields of work worldwide. Most importantly, we build a company culture that puts people at the center of what we do and wants to deliver progress to the society (people & planet) To find out why Kuehne + Nagel is the best place to advance your career, start a conversation with us and click apply today!

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.