About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape.

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

Title: Customer Success Analyst

Location: Belgrade, Serbia

Act as support for Customer Success Managers (CSMs) and Sales, assisting in the management of customer post-sale account needs including returns, invoice questions, data management, entitlement changes, reporting requests and other as required.

Key Areas of Responsibility:

• Work with customers on describing services exhibited in their bills and understand when there are items within NCR’s realm of responsibility to correct.  Take action to correct and follow-up both internally and externally until payment of the bill is achieved.

• Understand and be able to communicate basic accounting principles such as debit and credit needs internally and with customers.  

• Work within established SLA’s to deliver quality responses.   Quality responses include professional oral and written skills as well as quality content in a customer facing format.

• Work as a team, constantly checking efficiency and task overflow queues.   Be prepared to take on work outside of current assigned work in order to meet customer needs.

• High aptitude and organization skills and the ability to constantly prioritize work based on incoming customer needs.

• Advanced Excel skills is important.  Be able to create formulas, work with pivot tables, Vlookup, multiple sheets and workbooks, create graphs, and create formatted, visually clear reports.

• Project work as it relates to specific needs.   Be able to track progress, new needs, and outcomes and report on same.  Work efficiently and meet time commitments amid a constantly changing work scope. 

• Position interfaces with CSMs, Sales, Vendors and customers regarding basic sales metrics/ analyses and reports from NCR Sales / vendors reporting tools;

• Responsible for providing and analyzing various metric data to customer and internal organizations; Maintains issue Control & Follow up reports; Performs account Data Collection and is capable of analyzing same.

• Gives and receives feedback to and from the customer, Sales and NCR managers, colleagues and Sales Operations in a continuous effort to meet the customer's business needs.

  Basic Qualifications:

• Bachelor’s Degree

• 1-3 years of related experience

• Strong communication skills, oral and written; Strong problem solving skills

• Strong knowledge of order and production policies and practices

• Attention to detail; Analytical skills; Ability to work independently

• Ability to prioritize workload/Self-starter

• Excellent PC/Microsoft Office skills

• Understanding of Custom Pricing, Order Entry, Product Soultions

• Strong Ownership Mentality and Organization skills

• Position requires sales support and account maintenance/management skills, project management, and self starter in order to achieve a high level of success

Preferred Qualifications:

• 3+ years of related experience

• Experience with Oracle and Manufacturing processes

• Advanced Excel skills

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”

Help us run the world's top brands.

At NCR Voyix (http://www.ncr.com/) , we specialize in turning routine transactions into meaningful connections. With a rich history (http://www.ncr.com/about/history) of innovation, we've been at the forefront of problem-solving through technology. Operating globally in over 30 countries, we lead in Retail, Restaurant, Digital banking, and Payments. Our solutions optimize banking operations, streamline restaurant services, enhance retail interactions, and foster trust through secure payment systems.

We take pride in our strong culture (http://www.ncr.com/about) and a history of providing robust career paths. Come work for a leading technology company where you can grow your career. Join us and be part of revolutionizing transactions across these pivotal industries.