Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As marketers at one of the most iconic brands in the world, we play a major role in building authentic relationships with customers who impact life and business around the world. Here, creativity and inspired storytelling combine with powerful data-based marketing and hyper-personalized digital communication to create a genuine human connection that drives business results. As a part of our diverse community of marketers, you can have a breadth of different marketing experiences and do virtually anything from connecting small businesses to new customers to uncovering insights that inspire the future of payments. Create a dynamic career while doing work that matters for people

and businesses everywhere. Find your place in marketing on #TeamAmex.

American Express’ International Card Services (“ICS”) department in the Benelux is focusing on driving sustainable profitable growth, putting customers first. We represent all benefits and services related to our Consumer & Business Cards in the BENELUX. Whether owning a proprietary card (an American Express Card) or one of our partnership cards, our card members have access to a wide range exclusive benefits. From special restaurant experiences to free room upgrades in hotels and airport lounge access, or our unique customer service, we have their back to ensure they can get most out of their life.

Why Strategic product owner at American Express Benelux?

The company has a strong growth ambition (Amex is market leader in the super premium domain). A company culture where challenging the status quo and in which innovation (and failure) is being fostered.

Working at American Express Benelux combines the advantages of the great support you can expect from a big international company while also working locally in a small flexible team with quicker decision making.

You will have broad responsibility with end to end ownership, giving you the opportunity to see the contribution of your actions and your product ideas become reality. A working environment which stimulates ongoing personal development and opens up to broad international career opportunities.

Strategic Product owner is a great role, reporting into the Manager Product Strategy, you will support and manage various projects and product improvements to develop and grow the product and portfolio strategy for our Consumer & Business Card (ICS) portfolio in the BENELUX. Because of it’s end to end customer journey responsibility the role offers great opportunities to connect colleagues & ideas and brings much diversity in your day to day activities.. Your primary goals are to build winning products and services to increase growth, improve engagement and retain cardmembers.

This role requires a hands-on, data driven value proposition marketer with excellent communication and financial skills.

Responsibilities

• Set the product portfolio agenda by developing and implementing strong co-brand and Centurion line products, in partnership with our local and regional teams.

• Provide ideas for new and emerging Cardmember products and engagement capabilities in the market place.

• Manage all product and card member touchpoints. Proactively recommend any customer journey improvement by delivering a seamless end-to-end customer experience to our card members.

• Guide and work closely with the Communication and Acquisition Team in strengthening all customer lifecycle communications, based on customer insights.

• Create best practice and leverage best practices within the cluster with Sweden, Finland, Norway, Spain and Argentina.

• Drive increased Share of Wallet, reduced attrition, growth in online billings, increased NPS scores and profitable volume growth.

• Linking pin with Customer Service, Travel & Lifestyle, Insurance, local & international benefit managers, and ICS teams, etc. to make sure all value proposition requirements are delivered and are contributing to a strong product profitability and NPS.

• Specific responsibilities:

• Develop Value Proposition of products and benefits that deliver strong customer value to enable realization of a high base growth ambition.

• Preparation and presentation of projects updates for the broad ICS team.

• Management of benefits (partners lifecycle management, customer journeys) & budget (forecasting, monitoring, invoicing, …).

• Support for business planning and Business Unit/Market Review sessions.

• Analyses based on raw data.

Qualifications

• 4-5 years’ experience as product owner

• Master degree

• Value proposition driven, fact based, strong analytical skills

• Proactive, curious, outward looking mentality

• Ability to challenge status quo with problem-solving skill

• Optimistic, team player and winning mindset

• Financially strong, managing the product P&L and building profitable business cases

• Excellent written and oral communication and presentation skills in English in addition to fluent Dutch and French

• Customer advocate, that proactively anticipates customer needs and identifies their specific requirements. Ensures premium value is delivered and the customer experience is positive and effective to enhance the American Express brand

• Strong relationship management skills & ability to collaborate across different line of Business’s/departments and regions

Qualifications

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• Support for financial-well-being and retirement

• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• Generous paid parental leave policies (depending on your location)

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Job: Marketing

Primary Location: Belgium-Belgium-Brussels

Schedule Full-time

Req ID: 24009849