Principal Solution Architect - Consumer Billing Tribe

Job Req ID: 35547

Posting Date: 8 Jul 2024

Function: Architecture Solution and Design

Unit: Digital

Location:

Belfast N.I, United Kingdom

Salary: Competitive

This Job is available in Belfast & Bristol with a hybrid working model of 3 days a week in the office.

Why this job matters

We are entering a new phase with state-of-the-art, cloud-native, highly adaptable, and scalable billing and payment systems that form the foundation of our Billing and Payment Platforms. You will have the opportunity to choose how we utilise our strategic billing and payments platforms.

It is a specialist role providing technical leadership of every tribe whilst owning the architectural runway and providing the crucial link between architecture and engineering.

What you’ll be doing

• Architecture Enabler for the Tribe to support activities to extend the Architectural Runway :

o Sets and drives the architecture strategy/roadmap aligned to the Tribe’s vision. Drives adoption of the strategic architecture, balancing the outcomes needed of the tribes (including transition states)

o Recommends to the Tribe Lead the expected outcomes balancing customer value and technical debt (including relevant technology KPI targets)

o Guides on the technical shaping and feasibility estimates for epics and features, identifying major dependencies.

o Inputs tribe runway content into overall Business architecture roadmap and strategy

• Responsible for consistent architecture that aligns pan BT and with the EA strategy. Owns the Billing and Payments capabilities for their tribe, the maturity and roadmap of capabilities, along with matrix of capabilities consumed from other Tribes. Owns the relationship with the sub-domain to ensure capability evolves in line with the architecture. Will bring together subdomains from other CFUs that use the same capabilities that the tribe needs.

• Assist with the triage of new initiatives through the digital front door, ensuring work gets to the right teams.

• Drive Tribe engineering excellence, quality assurance and technical debt optimization and backlog of tech debt the tribe has built.

• Accountable for ensuring that the Tribe product/solution architecture delivered by others meets our nonfunctional requirements:

o Performance - Ensure the continued uptime/reliability, integrity, performance and maintenance of the Tribe’s experience layer.

o Security – Ensures security by design and security compliance with all work in the tribe

o Economics – Optimizes the TCO of the tribe architecture, ensuring the affordability of the IT with the sub-domain architect

o Modernisation – Ensure the tribe is following Cloud native guardrails and modernizing the relevant tribe components.

• Re-usable patterns and Low-Level Designs - Leads the creation of innovative and repeatable solution architectures to resolve the most complex solution architecture problems and meet agreed requirements, reusable patterns catalogued and aligned to business capabilities the tribe offers.

• Stakeholder engagement - Support the tribe lead with stakeholder engagement to develop and gain support for proposed solutions, providing technology expertise and identifying efficiencies within deployed Technology.

• Tribe Resource Planning - Recommends to the Tribe Lead the composition and volume of technology resources and capabilities needed across squads to deliver outcomes, but not responsible for managing the resource allocation of squad architects.

Skills and Experiences

• Excellent communication skills to bring multiple squads together – blending the work architects do in tribes with the work they do in Architecture

• Customer Centric – Promotes and adopts empathy driven design for customer centric products.

• Billing Focused – Deep and thorough appreciation for the end-to-end capabilities and technologies used within modern organisations to support Billing and Payments solutions.

• Knowledge of Bill Formatting, VAT Compliance, Financial and fraud reporting, Billing systems migration and integration, GDPR requirements

• Understanding of E2E Billing Journeys

• Ability to direct and guide a team of architects and engineers in the tribe.

• Drive End to end roadmap / architecture runway for the tribe over a 6/12/18 month horizon, considering business transformation, benefits, cost and technical maturity.

• Ability to create and maintain the business capabilities for the domain, in line with the pan BT capability framework.

• Create, maintain and govern re-usable patterns for the role in a way that can be shared and understood by solution architects and engineers.

• Ability to make difficult decisions with or without data on strategic vs tactical investment choices to further the business and strategic outcomes.

• Ability to take people on a journey in an inspirational way with simple clear communications, ranging from junior engineers up to CFU MD/CEO level presentations.

• Use of Jira and other tools needed for Agile planning (Mural, MS Whiteboard etc)

• Ability to define shorter-term/tactical work that can be carried out within strategic vision.

• Using outcome-based delivery and creative thinking to achieve results.

Experience

• Billing & Payments Experience is essential for this role particularly with Netcracker / AmDocs Products & Solutions

• Mandatory: 5 years+ experience in a senior tech role. This may be architecture, engineering or technical product management.

• Mandatory: Very strong stakeholder management experience from junior developer through to CEO.

• Mandatory: Experience creating roadmaps for a “domain” that can tell both the technical, commercial and business impacts.

• Preferred: Experience of Agile planning, SAFE framework, product methodologies.

• Preferred: TOGAF and/or SAFe certified

Our leadership standards

Looking in:

Leading inclusively and Safely

I inspire and build trust through self-awareness, honesty and integrity.

Owning outcomes

I take the right decisions that benefit the broader organisation.

Looking out:

Delivering for the customer

I execute brilliantly on clear priorities that add value to our customers and the wider business.

Commercially savvy

I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:

Growth mindset

I experiment and identify opportunities for growth for both myself and the organisation.

Building for the future

I build diverse future-ready teams where all individuals can be at their best.

Benefits

• Annual On target bonus 15% (personal and company multipliers)

• Car allowance - worth £5500 a year, can be taken as cash)

• Private healthcare for you and your family

• BT Pension scheme; minimum 5% employee contribution, BT contribution 10%

• Life Assurance

• Direct share scheme

• Exclusive colleague discounts on our latest and greatest BT broadband packages

• 50% off EE mobile pay monthly or SIM only plans and 50% discount for friends and family on EE SIM only plans

• My Discounts gives colleagues access to unbeatable savings on everyday purchases at hundreds of retailers

• Discounted EE TV including TNT Sport and the NOW Entertainment membership

• Great support for working parents including pay whilst on maternity, adoptive, and paternity leave

• 25 days annual leave (not including bank holidays), increasing with service with buy holiday option

• Volunteering days so you can give back to your local community

• Brand new electric vehicle salary sacrifice arrangement, known as ‘My EV’

About us

BT is part of BT Group, along with EE, Openreach, and Plusnet.

Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.

We value diversity and celebrate difference. ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.

This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.