The Data Quality and Control Product Manager is responsible for driving the product vision, capability roadmap and value for the ICRM Data Programme.

They will work with our client stakeholders in ICRM to develop the ‘why’ behind the surveillance product and be a champion for the delivery of value to the ICRM Data Program.

They will make strategic decisions for the final product empowering the Product Owners and Engineering Teams to determine ‘how’. The Product Manager will clarify the strategic visions and needs to be available for the team to clarify the requirements. 

They will deploy new products, maintain and enhance existing products, drive awareness and usage and measure the product performance ensuring positive user experiences

Key Responsibilities :

• Drive the product inception process for new products, services and upgrades by preparing the business case feasibility study, collaborating with key stakeholders to develop the communication strategy and roll-out approach, detailing the product offering and preparing the product financials

• Own the product / value stream vision which will be the north star for driving strategic outcomes for the Agile Release Train and Scrum Teams

• Lead the product functional design process and create the product (Capability and Feature) roadmap based on an intimate knowledge of the users and technology 

• Create enhancement opportunities by reviewing existing metrics, analysing trends and performance dashboards; strive for continuous improvement in product service level targets and offerings

• Work in an agile environment by continuously reviewing the business needs, refining priorities, outlining milestones and deliverables, and identifying opportunities and risks 

• Create features and functionalities which enable achieving business goals by collaborating with stakeholders across ICRM and Citi

• Create and own the Agile Release Training (Capability and Feature) backlog prioritising features which enable maximising the business value 

• Facilitate Agile Release Train backlog decomposition sessions with Senior Technology Leaders, architecture and other key stakeholders to clearly define requirements from a user perspective, inclusive of acceptance criteria breaking down large capabilities and features for the Product Owners and Scrum Team

• Track and report product performance post-launch to evaluate / request future investment 

• Create strong feedback loops by leading the agile events seeking continuous feedback from stakeholders and incorporate in the backlog to achieve the desired outcomes 

• Develop the culture of using OKRs to ensure the Scrum Teams align on the purpose of the work and cascade feedback related to risk and dependencies 

• Participate in Agile Release Train and Scrum events representing the Product, and alignment with the Product Manager vision 

• Inspire the team to deliver upon the goals 

• Track the delivery of strategic global and regional product programs and decommissioning of non-strategic products and conduct annual product assessments with all parties/teams involved in the product lifecycle

• Actively contribute towards self-development by creating and following development plans based on discussions with management

• Provide role clarity and set clear performance expectations that measure success, engaging team members with the priorities for the function and acting as the technical point of contact for new products and technologies

• Some roles will be people leader with direct report accountability

Core Role Competencies

• Problem Solving and Decision Making:  Makes sound decisions. Considers relevant factors and uses appropriate decision-making criteria and principles. When making decisions, uses a mix of analysis, wisdom, experience and discernment. Assesses business needs, anticipates problems. Works independently and is self-directed.

• *Stakeholder Management: * Understands diverse partner needs and tailors team deliverables accordingly. Removes barriers and focuses team efforts on delivering quality, enabling our customers. Is a role model to others. Acts as a liaison between and across the partner network. Takes the initiative to share and influence partner expectations.

• Effective Communication:  Leads communications on major change / initiative. Evidence of careful planning of the strategic messages, writing of presentation/report, consideration of challenging messages that need to be conveyed, and execution of that plan to achieve desired outcome. Keeps audience engaged and frames message in line with audience experience, background, and expectation.

• Technical Knowledge:  Has a recognisable area of technical competence, with experience in Data Quality and Control desirable. Familiar with appropriate standards. Applies subject domain knowledge to meet organisational need/guide actions. Keeps up with current and possible future technological developments in the field.

• Customer and Industry Knowledge:  Constantly surveying what's around you - CTI, Citi, industry, customers and competitors. Uses this knowledge to guide actions.

• Commercial and Financial Acumen: Understands how ICRM Surveillance contributes to the wider Citi organization. Finds the balance between short-term financial gains and strategic intent.

• Processes/Procedures:  Considers the whole system - reviews the data (qualitative and quantitative information) and identifies activities, applies validated methodologies for business process improvement and designs processes and procedures that allow leading from a distance.

• Personal Agility / Continuous Improvement: Seamlessly adapts style to fit the specific needs of the situation / circumstances to ensure effectiveness of the interaction. Establishes rapport, even when facing difficult or tense situation. Engages input from others constantly and listens with compassion and concern.

• Managing Innovation: Draws upon multiple and diverse sources (individuals, disciplines, knowledge sources) for ideas and inspiration. Thinks expansively, combining ideas in new ways or makes connections between disparate ideas. Targets relevant areas for innovation and develops solutions that address significant work issues.

Skills / Experience Levels

• Bachelor’s degree or equivalent with customer centric mindset to focus on client needs 

• 10+ years working in agile culture with 5+ years of relevant experience working as a lead Product Owner or Product Manager.

• Demonstrated ability to prioritise the items which maximise business value while receiving requests from multiple stakeholders at the same times 

• Possess excellent communication skills with the ability to engage stakeholders and team members to drive collaboration and alignment 

• Excellent problem solving and decision-making skills 

• In depth analytical skills with the ability to synthesise findings 

• Successful track record of developing products within deadlines and commitments 

• Demonstrated experience facilitating collaborative sessions, managing customer expectations, and ensuring work is aligned with the enterprise goals and objectives. 

• Expertise with agile tools suites including JIRA, MS Teams or similar agile management tooling 

• Experience with agile testing and technical engineering techniques (TDD, BDD) tools a plus 

• Product Owner and Product Manager certifications i.e. SAFE, desirable 

Preferred Qualifications * *

• A passion for learning and a desire for personal growth, through self-study, formal classes, or on-the-job training 

• Be an active leader in the product owner community and be a mentor for the team level PO to build the skills through knowledge sharing sessions and on job support 

What We Offer

We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.

We’ll provide you with the resources to meet your unique needs, empower you to make healthy decisions, and allow you to choose which benefits suit you and your personal life best.

Highlights to our core benefits include:

• Award winning pension

• On-site health services

• Private medical insurance packages to suit your personal circumstances

• Paid parental leave

• Generous holiday allowance starting at 27 Days plus bank holidays; increasing with tenure

Citi Belfast also champions diversity within our workforce, which helps us be well and live well together. We have over 40 different nationalities in our Northern Ireland offices, are a vocal supporter of LGBTQ+ rights, and are proud to have 47% of our leadership team made up of individuals who identify as women. We encourage and lead inclusivity through our Pride, Disability, Multicultural, Families Matter, and Women inclusion networks that are run by and for, Citi Belfast colleagues; providing them with the support they need in their personal and professional journeys and supplying them with the tools to help educate colleagues on all things related to each network to help us work better together.

Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran

Job Family Group:

Technology

Job Family:

Technology Product Management

Time Type:

Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) .

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Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.