The Patient Service Coordinator will offer friendly, courteous, and confidential assistance to ensure every patient has an outstanding customer service experience during their visit to Wilmer Bel Air. Maintain accurate information on each patient to facilitate the patient encounter. Uses automated systems to expedite patient scheduling, pre-registration, check-in, and checkout. Works with others in a team environment.

Specific Duties & Responsibilities

• Screens patient calls and medical issues. Answers patient questions where appropriate and determines if physician response is required.

• Registers patients for clinical appointments using an electronic medical record system (Epic).

• Monitors in-basket messages. Handles routine messages and forwards other messages to the appropriate resource. Documents appropriately in Epic.

• Collects time of service payments, issues receipts, and prepares end-of-day reconciliations.

• Discuss patient charges, if appropriate, with patients and/or patients' families.

• Refers patient to the appropriate office if financial counseling is necessary.

• Proactively seeks to schedule/reschedule patients for efficient utilization of resources (e.g., backfill to cover cancellations or add urgent appointments).

• Maintains familiarity with various types of medical insurance to properly schedule patients and answer patient questions.

• Schedules patients for laboratory tests, medical examinations, and procedures.

• Resolves any schedule conflicts.

• Coordinates visits within the office or between other offices and/or departments.

• May obtain pre-certifications as required by patients' health care insurers or managed care providers.

• Respond to requests for completion of various medical forms for patients (MVA forms, disability forms, worker’s compensation forms, etc.)

• Accurately scans medical record documents and various forms into Epic.

• Demonstrates awareness of limitations of institutional resources and seeks to maximize physician scheduling within this context.

• Assists with back-office duties as needed to ensure consistent patient flow.

• Operates personal computer to access e-mail, electronic calendars, and other basic office support software.

• Provide other duties, as assigned.

Minimum Qualifications

• High School Diploma or GED required. One year of work experience is required in a similar service-oriented industry.

• Must obtain certification or competency (passing training exams) in appropriate skill groups during the introductory period.

• Excellent communication skills.

• Average computer skills.

• Must possess problem-solving and organizational skills.

• Strong personal and professional commitment to excellent patient service.

Preferred Qualifications

• Two years of college or equivalent work experience.

• Two years related to ophthalmology/JHH system.

• Medical terminology and knowledge of medical insurance coverage.

Classified Title: Patient Service Coordinator

Job Posting Title (Working Title): CO Patient Service Coordinator

Role/Level/Range: ATO 40/E/02/OD

Starting Salary Range: $16.20 - $28.80 HRLY ($52,780.00 Targeted. Commensurate with experience)

Employee group: Full Time

Schedule: Monday-Friday, 8:30 am - 5:00 pm

Exempt Status: Non-Exempt

Location: JH Wilmer Eye at Bel Air

Department name: Ophthalmology

Personnel area: School of Medicine

Equal Opportunity Employer:

Johns Hopkins University is an equal opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, national or ethnic origin, disability, marital status, veteran status, or any other occupationally irrelevant criteria. The university promotes affirmative action for minorities, women, disabled persons, and veterans.