Description

Providence is one of the nation's leading non-profit healthcare systems with 119,000+ caregivers/employees serving more than 5 million unique patients across 51 hospitals and 800+ clinics. Our locations range from metropolitan centers to rural settings across seven states: Alaska, California, Montana, New Mexico, Oregon, Texas, and Washington. As a mission-based, not-for-profit healthcare provider, our commitment to providing compassionate care to all lives on through our five core values: Compassion, Dignity, Justice, Excellence, and Integrity.

Providence Health Plan caregivers are not simply valued – they’re invaluable. Join our team at Providence Health Plan Partners and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

The Principal Client Engineer is responsible for establishing the systems and processes required to define, implement, and track configuration of the client computing environment at Providence Health Plan.

This individual must effectively collaborate with different business and IT groups across the organization to design and deliver a progressive, high-quality client architecture that complies with security, software/hardware standards, and applicable regulations. This includes physical, virtual, and mobile client solutions.

Providence Health Plan welcomes 100% remote work for applicants who reside in the following states:

• Washington

• Oregon

• California

Please note the following important detail regarding this role:

• This position is affiliated with Providence Health Plan and will be tied to a location and compensation range in Beaverton, Oregon

Essential Functions:

• Assist in defining, documenting, and communicating the client technology strategy including the definition and enforcement of standards

• Automation of the client hardware and software provisioning & delivery architecture

• Design a reliable and repeatable build process of physical and virtual desktops

• Manage the client infrastructure aspects of technology migration, including capacity planning, security, software lifecycle, and performance management

• Maintain awareness of current direction and changes in new technology, advances in the computer industry and relevant client systems such as VDI

• Lead improvements based on technology, best practices, or changing requirements

• Evaluate, perform proof-of-concepts, and assist in developing business use cases containing ROI opportunities for new client products or platforms

• Develop the processes with which client hardware and software are automatically and regularly inventoried and available

• Perform unit testing of packages, application configurations, images and configuration performance using manual and automated testing tools

• Implement and oversee execution of system management and control disciplines to ensure data security, integrity, confidentiality, and recoverability

• Serve as 3rd and nth level support for all client related issues in keeping with the organization’s incident and problem management escalation procedures

• Communicate with all levels of IT Leadership and Business Partners across Providence Health Plan’s environment regarding client platforms and software deployment activity

• Mentor’s junior engineers to develop technical skills towards a senior position

Job Specific Knowledge, Skills & Abilities:

• Experience with Directory Services (LDAP/AD/EntraID) and thorough knowledge of client management platforms such as Microsoft Group Policy and Intune

• Must have strong knowledge of Microsoft client operating systems, Office suite, and automated and unattended provisioning and configuration on these platforms; specifically, Windows 10, MAC OSX, and MS O365

• Experience in supporting and managing MAC OSX in enterprise environments, Workspace One for MAC OSX management

• Working experience with MS Intune, Autopilot and MS Azure AD

• Scripting and programming experience in languages such as PowerShell, and .NET (VB, C#) with a focus on automation

• Demonstrated customer focus and proven ability to deliver high-quality customer service

• Ability to analyze simple to complex problems and provide suggestions for resolution

• Strong communication skills (verbal/written), comfortable in presenting to small and large groups and various levels of management

• Strong ability to analyze, consolidate and communicate complex technical topics to all levels of staff including but not limited to IT executives, business/technical managers, developers, and system administrators in verbal and written form

• Proven ability to build partnerships, work with and influence others that are not in the direct sphere of control and be influenced gracefully

• Able to navigate through ambiguities and flexible to changing priorities

• Proficiency in MS Office and Visio

• Experience with Windows IOT devices as Virtual Desktop endpoints

• Management and configuration experience, HP Device Manager, IGEL, or 10Zig Device Manager activities to include software updates, deployments, and imaging

• SQL DB and SQL Reporting service experience with focus on executive ready reporting

• Working experience with VMWare vSphere, VMWare Horizon View, VMWare DEM/UEM and VMWare Aria

• Experience with ControlUp management and reporting

• Experience with print management systems

• Experience with Microsoft deployment toolkit 2010/2012

• Working experience with VMware App Volumes or similar software packaging/layering tools

• Experience with Rapid7 Endpoint detection and response tools

• Ability to construct advanced SQL queries in SCCM for reporting and management

• Microsoft 365 Mobility and Security Certification or related experience

Required Qualifications:

• Bachelor's Degree in Computer Engineering, Computer Science, or a related field of study -OR- a combination of equivalent education and experience

• 6 or more years of systems integration and engineering experience with SCCM, software packaging, patch deployment, configuration management and systems management

• 8 or more years of experience managing an environment of 4,000+ distributed client systems with an enterprise management technology such as Microsoft System Center Configuration Manager 2012, Microsoft Endpoint Manager, Workspace One, etc.

• 8 or more years of experience with Microsoft Active Directory and Group Policy

• 6 or more years of hands-on experience with Advanced Group Policy Management (AGPM)

• 10 or more years’ experience with a broad range of desktop hardware, client virtualization, and mobile platforms such as smartphones and tablets

• 6 or more years enterprise desktop image management and development

Preferred Qualifications:

• Master's Degree in Computer Engineering, Computer Science, or a related field of study -OR- a combination of equivalent education and experience

• Certifications such as Microsoft AZURE, O365 Enterprise, Teams, PowerShell, SCCM, Intune are strongly preferred or equivalent experience in using/ supporting the tools

Why Join Providence Health Plan?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

About Providence

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.

About the Team

Providence Shared Services is a service line within Providence that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.

Requsition ID: 354549
Company: Providence Jobs
Job Category: Development/Engineering
Job Function: Information Technology
Job Schedule: Full time
Job Shift: Day
Career Track: Business Professional
Department: 5018 IT ADMINISTRATION OR REGION
Address: OR Beaverton 3601 SW Murray Blvd
Work Location: Murray Business Ctr Beaverton-Beaverton
Workplace Type: Remote
Pay Range: $60.92 - $96.18
The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.