Core4ce

Desktop Support Technician 728-383

Responsibilities

• Provision and distribute computer hardware
• Create and manage user accounts in Microsoft 365
• Monitor and answer service desk calls and emails to assist customers requiring technical support
• Handle calls, emails, and tickets assigned prior to escalating to other teams or leadership
• Add detailed work notes to all assigned tickets until resolved or escalated to another team
• Provide status updates when requested
• Move, setup, and/or install IT hardware
• Troubleshoot and repair/resolve various issues/requests for peripheral devices
• Install, troubleshoot and resolve software issues/requests
• Provide desk-side end user support when necessary
• Update and document inventory changes when necessary
• Complete other duties as assigned

Requirements

• A minimum of 2 years of professional experience in information technology or a directly related field or a degree from an accredited university.
• Experience providing IT support to users via phone, email, and/or in person.
• Experience supporting enterprise hardware, software, and peripherals, specifically Microsoft 365 products.
• Understanding of Microsoft Windows 11, basic networking concepts, PC hardware and software.
• Must be able to work in a dynamic team environment.
• Ability to analyze and research problems of a basic nature and make recommendations as to their solution
• Able to lift at least 30 pounds.

Preferred Qualifications

• Bachelor's degree from an accredited university.
• One or more IT certifications such as A+, Security+, Network+, ITIL, etc."

Beavercreek, Ohio, United States

Full-Time/Regular

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

PI265483796