Job Posting End Date: September 20

When you join the team at Unum, you become part of an organization committed to helping you thrive.

Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life’s moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide:

• Award-winning culture

• Inclusion and diversity as a priority

• Performance Based Incentive Plans

• Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability

• Generous PTO (including paid time to volunteer!)

• Up to 9.5% 401(k) employer contribution

• Mental health support

• Career advancement opportunities

• Student loan repayment options

• Tuition reimbursement

• Flexible work environments

*All the benefits listed above are subject to the terms of their individual Plans .

And that’s just the beginning…

With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you’re directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today!

General Summary:

The incumbent works in close partnership with the Director, Service Commitment Programs to implement, execute upon, and assist in overseeing the Service Commitment Programs for the company’s Group Benefits businesses. This position is responsible for leading the team supporting various aspects of the Service Commitment programs, which may include performance guarantees and related agreements, service guarantees, several types of customer-facing agreements, third party audits, and implementation credits. This role includes responsibilities for overseeing the management and enhancement of standards and practices, systems for tracking and managing program components, and may also coordinate client-facing negotiations and secure cross-functional leadership approval for contractual and third party audit processes.

Principal Duties and Responsibilities

• Effectively provide leadership to a cross-site team, including ensuring appropriate training, mentoring, and effective use of performance management systems to drive strong performance, embedding We Are Unum principles and demonstrate Unum’s Leadership Expectations.

• Could include supervision and management of direct reports, including assessing staffing needs of the team, hiring, development, performance management, and compensation decisions.

• Lead the execution of the service commitment program for Unum’s Group Benefits and Solutions business, including assisting with designing commitments for the company’s largest and most complex customers.

• Oversee the management and maintenance of the service commitment tracking system(s) and develop related metrics and reporting package for the program.

• Design and complete data analysis to develop trend analysis and provide clear, concise and actionable reporting to management.

• Lead and effectively implement change management strategies to continually provide process improvement solutions impacting customers and internal partner organizations, including leading change management efforts for direct reports as necessary.

• Respond to and take appropriate action in support of various audit functional requests from department management and key business partners.

• Complete research and provide input on strategies intended to improve Unum’s service commitment offerings to better meet market needs, ensure superior customer satisfaction, and control risk.

• Perform project planning, coordination, and ongoing management of complex contract and audit negotiations, including customer-facing interactions to facilitate finalization of client commitments and agreements.

• Work with cross-functional business partners, including demonstrating leadership and strong critical thinking skills to provide strategic guidance, make appropriate recommendations, and influence others at all levels in response to customer requests for exceptions/non-standard terms.

• Stay current with industry trends, emerging risks, and internal and external issues, connecting this information to current processes and identifying opportunities to drive change.

• Oversee and ensure administration of client-specific service commitment processes, including performance guarantee penalty and implementation credit payment.

• Lead the development, implementation, management, continuous improvement, and communication of workflow processes and measures for relevant service commitments.

• Support change efforts impacting customers and internal partner organizations.

• Actively contribute to an environment committed to continuous learning and growth and ensure effective execution and ownership of results.

• Performs other duties as assigned.

Job Specifications

• 7+ years relevant business experience with three years’ experience in a leadership or project management role. Preference for experience with multiple products or functional areas. College Degree preferred.

• Prior people management experience preferred.

• Strong oral and written communication, negotiation, decision-making, and presentation skills.

• Advanced partnering skills at all levels with a demonstrated ability to negotiate with and influence others at all levels – from field sales/service to home office senior management.

• Strong workflow management and prioritization skills, demonstrated success managing time pressures, working against deadlines, managing multiple urgent priorities, and delivering strong results on schedule; ability to prioritize based on customer or business needs, urgency, and importance.

• Strong strategic thinking and planning skills, balanced with proven track record of delivering tangible results in complex work environment.

• Solid knowledge of the large case sales-RFP-implementation process; thorough knowledge of all internal business processes.

• Demonstrated superior customer service orientation.

• Proven workflow management and prioritization skills

• Advanced PC skills including Microsoft Word, Excel, PowerPoint, Salesforce; demonstrated ability to learn new technology quickly.

• Solid ability to develop and interpret data analytics to identify trends and appropriate actions based on key business indicators/trends.

• Demonstrated ability to make balanced and objective decisions; ability to operate effectively in ambiguous or novel situations.

• Demonstrated ability to lead and drive change quickly and positively; viewed as a leader in change management for self and team.

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Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.

The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.

$75,500.00-$135,900.00

Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.

Company:

Unum

Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.