Description:

The Breakfast Server is responsible for providing the highest possible quality of service to guests in an efficient and courteous manner, specifically within the breakfast area of the hotel.

Duties:

• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.

• Maintain regular attendance in compliance with RCMI standards, as required by scheduling, which will vary according to the needs of the hotel.

• Maintain high standards of personal appearance and grooming, including wearing the proper uniform and name tag while working.

• Comply at all times with RCMI hospitality standards and regulations to promote safe and efficient hotel operations.

• Serve guests with all food and beverage requirements in a warm, friendly, courteous, and professional manner.

• Clear, clean, and reset tables as needed.

• Prepare the buffet station for food setup.

• Ensure the buffet is stocked with cutlery, plates, and glassware.

• Ensure the buffet is stocked with food and drinks at all times.

• Offer premium coffee drinks and à la carte beverages.

• Collect a method of payment from all guests.

• Accommodate any special requests made by a guest or offer appropriate alternatives.

• Familiarize yourself with the operation of the P.O.S. system.

• Greet and seat guests at appropriate tables in a timely manner.

• Ensure quality control of menus regarding cleanliness and appearance.

• Be able to answer the telephone according to standards.

• Have thorough knowledge of menus and current specials in all applicable departments.

• Perform cashiering functions when closing checks and completing end-of-shift paperwork.

• Carry out opening and closing procedures and side work duties according to station rotation assignments.

• Ensure that tables and side stands are always stocked, tidy, and clean.

• Employees must at all times be attentive, friendly, helpful, and courteous to guests, managers, and all their fellow employees.

• Attend meetings as required by management.

• Perform any other duties as requested by management.

Qualifications:

What we will love about you

• High School diploma or equivalent and/or experience in a hotel or a related field is preferred.

• Ability to convey information and ideas clearly.

• Ability to evaluate and choose among different courses of action quickly and accurately.

• Capability to perform well in stressful, high-pressure situations.

• Effectiveness in listening to, understanding, and clarifying the concerns and issues raised by coworkers and guests.

• Competence in working with and understanding financial information and data, as well as basic arithmetic functions.

• Ability to maintain composure and objectivity under pressure.

What you will love about us!

• 12 complimentary nights a year across Hyatt Hotels worldwide

• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!

• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels

• Complimentary meals at our employee cafeteria

• Complimentary access to a multifaceted Wellness Platform in the care of mental well-being inspiring human growth

• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognized as a Great Place to Work Company! Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.

Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.

Primary Location: ES-Barcelona

Organization: Grand Hyatt Barcelona

Job Level: Full-time

Job: Food and Beverage

Req ID: BAR000167

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.