Description:

As a bell person you will serve as the first point of contact for guests arriving at our hotel, providing a warm welcome and ensuring an amazing arrival process. Your primary responsibilities will include assisting guests with luggage, escorting them to their rooms, and providing information about hotel amenities and services.

Responsibilities:

• Greet guests upon arrival with a friendly and welcoming demeanor, assisting with luggage and providing assistance as needed.

• When needed, escort guests to their rooms, providing information about hotel amenities, services, and local attractions.

• Assist guests with transportation arrangements

• Maintain cleanliness and organization in the lobby and entrance areas, ensuring a neat and welcoming atmosphere for guests.

• Provide assistance to guests with special needs or requests, ensuring their comfort and satisfaction throughout their stay.

• Collaborate with other hotel staff to ensure smooth operations and efficient service delivery.

• Adhere to all safety and security protocols to protect guests and their belongings.

• Maintain a professional appearance and demeanor at all times, representing the Hyatt brand with pride and integrity.

Qualifications:

• What we would love about you

• Previous experience in a customer service or hospitality role is preferred but not required.

• Excellent communication and interpersonal skills, with a friendly and approachable demeanor.

• Ability to work effectively in a team-oriented environment and adapt to changing priorities.

• Physical stamina and the ability to lift, carry, and transport luggage and other items as needed.

• Flexibility to work evenings, weekends, and holidays as needed. What you will love about us!

• 12 complimentary nights a year across Hyatt Hotels worldwide

• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!

• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels

• Employee cafeteria

• Complimentary access to a multifaceted Wellness Platform in the care of mental well-being inspiring human growth

• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwideAt Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognized as a Great Place to Work Company! Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.

Primary Location: ES-Barcelona

Organization: Grand Hyatt Barcelona

Job Level: Full-time

Job: Front Office

Req ID: BAR000089

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.