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RedHat Senior Technical Account Manager in Bangkok, Thailand

Job summary

Red Hat's Global Customer Success team is looking for an experienced, enterprise-level engineer to join us as a Senior Technical Account Manager in Thailand. In this role, you will serve as a trusted adviser who will work with one of our key strategic global accounts from the financial sector to provide practical technical and architectural guidance for Red Hat OpenShift Container Platform. You will provide personalized, attentive, proactive support and mentorship to assigned strategic enterprise customers. You’ll establish high-value relationships with key stakeholders to understand their environments, including IT infrastructure, internal processes, and business requirements. You’ll share technical best practices and serve as a point of contact for any major incidents, managing customer expectations and communications leading to resolution of such incidents. As a Senior Technical Account Manager, you will work closely with our Engineering, R&D, Product Management, and Global Support teams to debug, test, and resolve issues. You'll need to be able to work as part of a team, enjoy working hard, and be professional and dedicated to meeting and exceeding expectations and building relationships. You'll also need to have excellent collaboration skills and ability to learn new technologies quickly and use your time efficiently.

Primary job responsibilities

  • Manage and grow customer relationships by delivering attentive, relationship-based support

  • Build a sense of trust with customers and serve as their advocate within Red Hat

  • Gain an understanding of customer technical infrastructures and environments, hardware, and offerings

  • Perform technical reviews and share knowledge to identify and prevent issues

  • Create customer engagement plans and keep the documentation on customer environments updated

  • Perform initial or secondary investigations and respond to online and phone support requests

  • Partner closely with Red Hat's engineering, product management, and technical support teams to debug, test, and resolve issues

  • Regularly contribute to the Red Hat knowledge base and share best practices with peers and colleagues

  • Deliver key portfolio updates and help our customers successfully implement upgrades

  • Manage customer use cases and maintain clear and concise case documentation

  • Engage with Red Hat's solutions engineering teams to help develop solutions patterns based on customer engagements as well as personal experience that will guide platform adoption

  • Engage with Red Hat's field teams, customers, and partners to ensure a positive cloud technology experience and a successful outcome resulting in long-term enterprise success

  • Communicate how specific Red Hat’s cloud solutions and our cloud roadmap align with customer use cases

Required skills

  • 5+ years of experience working in a customer support, development, engineering, or quality assurance (QA) organization

  • Experience with Linux or Unix system administration experience

  • Experience with or working knowledge of container technologies like Docker and Kubernetes; Red Hat OpenShift is a big plus

  • Excellent written and verbal communication skills in Thai and English

  • Ability to manage and grow existing enterprise customer relationships by delivering proactive, relationship-based support

  • Outstanding written and verbal communication skills; ability to convey complex information to customers clearly and concisely

  • Solid understanding of enterprise architecture and strategic business drivers

  • Ability to manage multiple issues and projects with a focus on detail

  • Aptitude to learn new technologies quickly, including topics like container orchestration, container registries, container build strategies, and microservices on container platforms

About Red Hat

Red Hat (https://www.redhat.com/) is the world’s leading provider of enterpriseopen source (https://www.redhat.com/en/about/open-source) software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments. Award-winning support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can help organizations prepare for the digital future.

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

Location Bangkok - MSO - Gaysorn

Posting date 2 months ago (3/2/2021 3:53 AM)

Job ID 85236

Category Technical Support

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