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Varian Medical Systems Field Service/Support Engineer 4 in Bangkok, Thailand

We're driving toward the ultimate victory: a world without the fear of cancer.

• Provides highly visible customer support through the performance of on-site service and maintenance of proton therapy equipment and ancillary devices, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.

• Checks out and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system.

• Serves as company liaison with customer on administrative and technical matters for assigned projects. Interprets customers’ needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers.

• This job may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking.

• Installs and upgrades a wide range of the most complex and advanced company products according to technical documentation and company guidelines to ensure that customer’s equipment operates efficiently.

• Demonstrates to customer equipment operation and specification according to Customer Acceptance Procedure (CAP).

• Instructs customers in operation and basic maintenance of VMS products.

• Requires no direct supervision.

• May train and coach new and less experienced Service and maintenance Representatives in practice, technical and reporting/documentation matters.

• Works in small teams and may also act as a Shift Leader or Technical Area Leader.

• May coordinate other expert company resources required to assist in performing the service and maintenance or upgrade activities.

• May act as contact for Manufacturing and Product Support Engineering regarding feedback and improvements triggered by service and maintenance experiences to ensure continuous product/process improvement.

• May be required to specialize in specific technical areas and have a high level of cross-functional and overall system knowledge.

• Work at customer sites long term (up to 10+ years) depending on the project needs and scope.

• Conduct the Acceptance Conditions testing, to ensure that all service and maintenance conditions will be met according to schedule and that customers can sign the Acceptance Letters.

• Input detailed records of service and maintenance and upgrade work performed into company information systems to ensure accurate updated customer service and maintenance information is available to other VMS functions.

• Maintain a high degree of professional knowledge and safety consciousness according to VMS guidelines in order to perform activities under the safest working conditions.

• Performs parts inventory and ordering for assigned service and maintenance, including replenishing spare parts kit, short shipment and return consigned parts appropriately and in a timely manner per procedure as necessary for each install.

• Maintain technical documentation regarding operating characteristics, design factors, technical performance and development of products to improve service and maintenance efficiency.

• Prepares and manages shift schedules for on site service team and customer activities

• Report by means of FSR’s, time sheets, expense reports, etc. regularly to ensure accurate company statistical data on customer-oriented activities is available.

• Train and advise new and less experienced Service and maintenance Representatives in technical matters. Assist in the development of new service and maintenance techniques and the writing of service and maintenance documentation.

Minimum Required Skills and Knowledge:

• Expert knowledge of and professional experience with electronic and electro-mechanical engineering, testing equipment used for verification, checkout and calibration of electronic and/or mechanical equipment.

• Expert knowledge of and professional technical experience with micro-computers/PC based systems Customer focused attitude Articulate and skilled in interpersonal communication Fluency in English, both written and spoken

Other Desired Skills and Knowledge:

• Expert computer usage and debugging skills Expert knowledge of networks and networking techniques

• Expert understanding of imaging systems.

Certifications and Training:

• Obtains and completes LMS training plan specific to assigned responsibility.

Applicable to the Oncology Systems business only:

• Meets all Vendor Credentialing requirements necessary to gain VMS client site access, unless prohibited by law. These requirements vary by client and may include, but are not limited to: Proof of valid identification (photo, driver’s license, SSN), Criminal background checks, Drug screens Immunizations (Hep B, MMR, Varicella, Influenza, Tetanus), Annual TB testing, Healthcare trainings

Experience Level with Business Tools:

• Proficient in utilizing business tools such as: E-mail, Microsoft Word, Excel, and PowerPoint.

• Experience with HCM (e.g., Workday) or ERP product and productivity software desired.

• Associate Degree or equivalent experience 6 - 8 years of related experience

Provides highly visible customer support through the performance of on-site service and maintenance of proton therapy equipment and ancillary devices, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. Checks out and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system. Serves as company liaison with customer on administrative and technical matters for assigned projects. Interprets customers’ needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers. This job may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking. Installs and upgrades a wide range of the most complex and advanced company products according to technical documentation and company guidelines to ensure that customer’s equipment operates efficiently. Demonstrates to customer equipment operation and specification according to Customer Acceptance Procedure (CAP). Instructs customers in operation and basic maintenance of VMS products. Requires no direct supervision. May train and coach new and less experienced Installation Representatives in practice, technical and reporting/documentation matters. Works in small teams and may also act as a Shift Leader or Technical Area Leader. May coordinate other expert company resources required to assist in performing the installation or upgrade activities. May act as contact for Manufacturing and Product Support Engineering regarding feedback and improvements triggered by installation experiences to ensure continuous product/process improvement. Applicable to the Oncology Systems business only: Position must have full access to VMS client sites to perform the essential functions of this position. Many VMS clients require VMS employees and representatives to meet certain “Vendor Credentialing” requirements before they will be allowed to have access to their sites. Unless prohibited by law, position must meet all Vendor Credentialing requirements necessary to have full client access, and must continue to meet those requirements during the course of VMS employment in this position. May be required to specialize in specific technical areas and have a high level of cross-functional and overall system knowledge. Work at customer sites long term (up to 2+ years) depending on the project needs and scope. Conduct the Acceptance Conditions testing, to ensure that all installation conditions will be met according to schedule and that customers can sign the Acceptance Letters. Input detailed records of installation and upgrade work performed into company information systems to ensure accurate updated customer installation information is available to other VMS functions. Maintain a high degree of professional knowledge and safety consciousness according to VMS guidelines in order to perform activities under the safest working conditions. Performs parts inventory and ordering for assigned installation, including replenishing spare parts kit, short shipment and return consigned parts appropriately and in a timely manner per procedure as necessary for each install. Maintain technical documentation regarding operating characteristics, design factors, technical performance and development of products to improve installation efficiency. Report by means of FSR’s, time sheets, expense reports, etc. regularly to ensure accurate company statistical data on customer-oriented activities is available. Train and advise new and less experienced Installation Representatives in technical matters. Assist in the development of new installation techniques and the writing of installation documentation.

Minimum Required Skills and Knowledge: Expert knowledge of and professional experience with electronic and electro-mechanical engineering, testing equipment used for verification, checkout and calibration of electronic and/or mechanical equipment. Expert knowledge of and professional technical experience with micro-computers/PC based systems Customer focused attitude Articulate and skilled in interpersonal communication Fluency in English, both written and spoken Other Desired Skills and Knowledge: Expert computer usage and debugging skills Expert knowledge of networks and networking techniques Expert understanding of imaging systems Fluency in German, both written and spoken Required Certifications and Training: Obtains and completes LMS training plan specific to assigned responsibility. Applicable to the Oncology Systems business only: Meets all Vendor Credentialing requirements necessary to gain VMS client site access, unless prohibited by law. These requirements vary by client and may include, but are not limited to: Proof of valid identification (photo, driver’s license, SSN) Criminal background checks Drug screens Immunizations (Hep B, MMR, Varicella, Influenza, Tetanus) Annual TB testing Healthcare trainings Experience Level with Business Tools: Proficient in utilizing business tools such as: E-mail, Microsoft Word, Excel, and PowerPoint. Experience with HCM (e.g., Workday) or equivalent ERP product and productivity software desired. Associate Degree or equivalent experience 6 - 8 years of related experience

We're unleashing the power of technology and human ingenuity to achieve new victories in the fight against cancer. Join us and have a global impact.

Privacy Statement at https://www.varian.com/sites/default/files/Job%20Applicant%20Privacy%20Notice%203%2027_final.pdf

Together, we can beat cancer.

Imagine a world without fear of cancer. We do, every day. Varian Medical Systems is the world’s leading manufacturer of medical devices and software for treating and managing cancer. For more than 70 years, we have developed, built, and delivered innovative cancer care technologies and solutions for our clinical partners around the globe to help them treat millions of patients each year. Taking an Intelligent Cancer Care approach, we are harnessing advanced

technologies like artificial intelligence, machine learning, and data analytics to advance cancer treatment and expand access to care to help patients become survivors.

When you join Varian, you become part of a global network of innovative and inspired minds working together across the globe. We keep the patient and our clinical partners at the center of our thinking as we power new victories in cancer care. Because for cancer patients everywhere, their fight is our fight.

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